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KristynGr
August 2, 2024
Question

Document Upload Issues (files over 3GB)

  • August 2, 2024
  • 3 replies
  • 998 views

Hello! 

 

I am unable to upload files over 3GB to the documents folder on Workfront. For context, I have fiber, I am hard - wired and my current UL speed is 875. 

 

The file type is QT (video). 

 

Has anyone run into issues uploading files between 3GB - 4GB? 

 

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3 replies

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
August 2, 2024

are you uploading a file or a proof? I think proof has a file size limit of 4.

Richard_Carlson
Community Advisor
Richard_CarlsonCommunity Advisor
Community Advisor
August 6, 2024

Have you considered using Frame IO which seems to be built for this purpose?

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
August 6, 2024

The file size limit is 4GB. If your connection is unstable, it can sometimes fail to upload. Check out this article with more detail limits and accepted file types. Video file types is toward the bottom, I don't see QT listed so you may just need to change your file type.

If this helped you, please mark correct to help others : )
RandyRoberts
Community Advisor
RandyRobertsCommunity Advisor
Community Advisor
August 13, 2024

Hi, The OP is probably trying a .mov file as that is the standard extension on a QuickTime video.

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