distinguish between task assignments and task "watchers" | Community
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Level 2
June 23, 2023
New

distinguish between task assignments and task "watchers"

  • June 23, 2023
  • 4 replies
  • 994 views

Description - This is a function I've seen on Click Up, where you can distinguish between task assignments and task watchers. The watchers would be on there for visibility to upcoming dates, monitor their employee's work, or to monitor progress in case their support is needed. 

Why is this feature important to you - We often have multiple assignees on a task for milestones, especially in the case of review meetings, or final approval tasks. As we all know, having multiple assignments on tasks does not function well in Workfront, but creating a bunch of duplicate tasks isn't a great solve either.  Distinguishing between assignment types would allow us to clearly identify who is responsible for a task, and who needs to be informed

How would you like the feature to work - in task assignments, select if assignments are responsible or watcher/informed. I think it would make most sense to default to a regular assignment but have the ability to edit in the advanced assignments function. Ideally people would get upcoming task notifications but not late task notifications. I would want them to be able to filter or group a worklist or report by task assignment type. Watcher/informed tasks would not count in the user's planned hours.   

Current Behaviour - all task assignments treated the same, planned hours split evenly between all assignees.

4 replies

RandyRoberts
Community Advisor
Community Advisor
June 23, 2023

I think that's what the Subscribe function does. But I agree, it could be better… to be able to subscribe other users to a task.

Madalyn_Destafney
Community Advisor
Community Advisor
June 24, 2023

How about you just share the tasks or projects you want the watchers on, at a level they can log time if they need to, without assigning them? 

If this helped you, please mark correct to help others : )
SarahFa1Author
Level 2
June 26, 2023

I need to be able to pull a report for people of tasks I've shared with them and I havent found that functionality. Same thing with using the subscribe feature.

Madalyn_Destafney
Community Advisor
Community Advisor
June 26, 2023

Are these watchers a different role than those assigned? You could do a filter of 'assignment roles'?

If this helped you, please mark correct to help others : )