The new format has potential, but needs a lot of work. Really difficult to quickly capture the gist of the update. We have Outlook as well, and the attachments that come with the update are also annoying and will be a distraction to users. All this needs much more refinement. Surprised it was included in this most recent release. Glad to see someone is on it with a ticket.
I made a comment in the 20.4 release post before I saw yours. They are hard to read this way I think. plus the emails don't name the project anymore, so you need to click in to know which project it is about. Hopefully that can be a quick fix.
I submitted a ticket because our emails did not include the project name - they included the next 2 levels up of parent task names.
They said that's actually a bug and if the task is more than 2 levels deep, the project name should show instead of the parent task names - they're aware and working on it.
I just wanted to let you know that I've sent this to the product team, but also in case you didn't know, like Heather and Cheryl mentioned the best place for this feedback is on the 20.4 thread because the product team is all set up to watch that one and will respond directly there to your feedback.