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LaurensKr1
LaurensKr1
Level 2
June 23, 2026
Solved

Custom Form Validation - Validate queue topic ID

  • June 23, 2026
  • 1 reply
  • 36 views

Hi, I am currently limited to custom form validation to test this out. I am attempting to ensure that only specific values are selectable from a multi-drop down control based on the queue topic. After testing it out, I saw that it seems the custom form validation is not returning the value of the queue topic ID, even though it is a field I can use in the formula.

 

Has anyone seen this or tried it?

Best answer by ninoskuflic

Yes, although you can have it on a custom form (it does show up when typing it in calculated fields e.g.) it will work only after the request has been submitted.

1 reply

ninoskuflic
ninoskuflic
Level 5
June 23, 2026

Hi ​@LaurensKr1, the Queue Topic ID will be available only after the request has been submitted. Are you doing the validation prior to the submission or after it? 

If this solved your issue, please mark it as solved so others can find the solution faster.
LaurensKr1
LaurensKr1Author
Level 2
June 24, 2026

I am doing it upon submission. From a request queue → Select the Topic → Custom Form is displayed. I thought the Queue Topic ID should be available by now. So you are saying the queue topic ID is only available once the issue / request has been created?

ninoskuflic
ninoskuflicAccepted solution
Level 5
June 24, 2026

Yes, although you can have it on a custom form (it does show up when typing it in calculated fields e.g.) it will work only after the request has been submitted.

If this solved your issue, please mark it as solved so others can find the solution faster.
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