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BrittanyB8
Level 3
March 2, 2026
Question

Custom Form not showing fields

  • March 2, 2026
  • 2 replies
  • 19 views

A department is adding a new queue with a new custom form to their request project. The form shows the name but not any of the fields when someone goes to make the request. It only shows up for admins and for the project owner who does not have an admin license. I have tried creating a new form and it still did not work. Also created new fields and still not showing. Tried it on a different queue. The form is set as edit for those who submit, no restricted access. The queue is system wide. The project and form is shared with everyone. And the other queues and forms work. But when logged in as a user or if they try, it only shows the name of the form. Any ideas on why it is doing it and how to fix it?

2 replies

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
March 2, 2026

So just to clarify, you are confirming that when you edit your form in the setup area and you click on the share button at the top, it is set to “everyone in the system can view”. And when you click on the top custom form section, the access settings for that is View and Limited edit (off to the right hand side). 

 

 

 

 

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BrittanyB8Author
Level 3
March 2, 2026

It is edit and limited edit. But yes, those are selected and set for system view

Kurt_Jones
Community Advisor
Kurt_JonesCommunity Advisor
Community Advisor
March 3, 2026

Brittany, 

I think you’ve done all of this but as a check:

  1. make sure the custom form itself has access set, like the groups/teams to use it, in my experience, I’ve had to add groups/teams/etc., even if the form is set to everyone in the system.  I’m not sure if that’s a bug, intended, or something else.  This is what usually fixes it.
  2. make sure the queue project also has share access set for the groups/teams/etc that need to submit to it
If my response answered your question, please mark it answered, so others can find the answer
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BrittanyB8Author
Level 3
March 3, 2026

The custom form is shared with the groups/teams/roles (both in manage access for those who need it and view access) and the queue project is also shared with them. They can see and access all the other forms and queues in the project. If the form is attached to a queue they can see, it shows the title of the form and not any of the fields. They can use any of the other portions of the queue project to create requests.

We have changed the form around to even have fields that are on other forms they can see and still doesn’t show. Tried creating a new form, new fields, etc. Not showing up for them. 

And made the section break to these settings. 

Queue details look like this.
 

 

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