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AngieH1
Level 2
September 4, 2025
Solved

Creating a Proof from a PPTX File

  • September 4, 2025
  • 3 replies
  • 369 views

Has anyone else today or in the past had issues uploading a PPTX file into a Proof?   We were able to do this until recently.  I've confirmed all the correct requirements are being me but the file spins and eventually errors out.   

 

At first it seemed to be one file and now it seems to be any PPTX file.  I have a support ticket open however, they are still working on the issue. 

 

Thanks!

Angie

Best answer by Madalyn_Destafney

Hi there, PPTX is a supported Proof file type, so you are right to open a Support ticket if you have one failing. Be sure it's under the max file limit, which is 512MB for PPT/PPTX. Be sure it's not POT or POTX, this specific PowerPoint formats are no longer supported. 

3 replies

kautuk_sahni
Community Manager
kautuk_sahniCommunity Manager
Community Manager
September 16, 2025

@madalyn_destafney @lawson02 @suryalakhani @amyreilly This question is still open—your expertise could really make a difference. Thanks for sharing your insights!


 




 

 

Kautuk Sahni
kautuk_sahni
Community Manager
kautuk_sahniCommunity Manager
Community Manager
September 16, 2025

@kurt_jones @srinija_n @richard_le_ @chrisstephens When you get a chance, could you review this question? Your input would be greatly appreciated!

 

 

Kautuk Sahni
Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity AdvisorAccepted solution
Community Advisor
September 16, 2025

Hi there, PPTX is a supported Proof file type, so you are right to open a Support ticket if you have one failing. Be sure it's under the max file limit, which is 512MB for PPT/PPTX. Be sure it's not POT or POTX, this specific PowerPoint formats are no longer supported. 

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