Contributor License Users Cannot View Companies in a Typeahead Field | Community
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S
StacKr
Level 3
December 27, 2024
Solved

Contributor License Users Cannot View Companies in a Typeahead Field

  • December 27, 2024
  • 4 replies
  • 1524 views

My company uses a typeahead field on most of our templates to indicate which client a project is for. The typeahead references our list of Companies. With the Light license, our main users were able to see all companies in this field. I was hoping to move some of them to the Contributor license and the default Contributor access level, but that seems to have disrupted their ability to view other companies. After some experimentation I believe this is linked to having view access to Resource Management, but I don't see any documentation about why that might be. 

 

Does anyone know why this might be occurring, and if it is indeed linked to Resource Management?

Best answer by StacKr

Well, folks, we have an answer! Directly from support:

 

"I have confirmed directly with our Product team that what you’re experiencing is actually expected behavior with the new license model. Contributors (similar to the old Requestor role) can only view companies they’re assigned to, based on their user profile or group access. This is part of the standard company security settings. On the other hand, users with a Light license (similar to the old Reviewer role) have wider visibility, which is why they can see the full list in the typeahead field.


We understand how this change might be causing challenges in your workflows. Our Product team is aware of this and is looking into ways to improve the experience to make this more flexible in the future. For now, if it’s essential for those users to have full visibility in the typeahead field, upgrading them to a Light license will restore that functionality."

 

So unfortunately this is a feature, and not a bug. I can understand why they built it like this, but I think it would be reasonable to at least have a setting to change these permissions (View, Contribute, Manage). I have to imagine our use cases aren't that uncommon. 

4 replies

T
TerryHy
Level 8
December 27, 2024

Under the Contributor Access Level, have you already double checked the "Set additional restrictions..." section to see if the settings are correct for viewing companies/groups, etc. 

 

 

S
StacKrAuthor
Level 3
December 30, 2024

Yes, the only option selected in that section is disabling the AI assistant

KellieGardner
Community Advisor
KellieGardnerCommunity Advisor
Community Advisor
December 30, 2024

I tested in my instance and confirmed this behavior. We also had no additional restrictions tied to the access level. 

 

I did change the light access level to no access on resource management and the light license was still able to see the companies, so I don't think it's tied to that. It has to be a permissions-based thing but I just can't find anything on experience league that shows what it is. 

 

Might be something for support to answer?

K
Community Advisor
KatherineLaCommunity Advisor
Community Advisor
January 1, 2025

Confirming the same behavior in our instance. I'm going to open a bug report with Support on it. There's no way they intentionally put a single typeahead field behind a paywall to require us to convert hundreds of users to paid licenses on purpose, I'm sure. Hopefully it will be fixed quickly, or my instance is going to come off the rails real quickly in a couple days. That type of field is crucial in almost all of our request queues.

    KellieGardner
    Community Advisor
    KellieGardnerCommunity Advisor
    Community Advisor
    January 2, 2025

    Curious what you'll find out. The new licensing model always seems to reveal something interesting. 

      S
      StacKrAuthorAccepted solution
      Level 3
      January 15, 2025

      Well, folks, we have an answer! Directly from support:

       

      "I have confirmed directly with our Product team that what you’re experiencing is actually expected behavior with the new license model. Contributors (similar to the old Requestor role) can only view companies they’re assigned to, based on their user profile or group access. This is part of the standard company security settings. On the other hand, users with a Light license (similar to the old Reviewer role) have wider visibility, which is why they can see the full list in the typeahead field.


      We understand how this change might be causing challenges in your workflows. Our Product team is aware of this and is looking into ways to improve the experience to make this more flexible in the future. For now, if it’s essential for those users to have full visibility in the typeahead field, upgrading them to a Light license will restore that functionality."

       

      So unfortunately this is a feature, and not a bug. I can understand why they built it like this, but I think it would be reasonable to at least have a setting to change these permissions (View, Contribute, Manage). I have to imagine our use cases aren't that uncommon. 

      K
      Community Advisor
      KatherineLaCommunity Advisor
      Community Advisor
      January 15, 2025

      So the solution to fix what they broke is to pay them for hundreds of unnecessary new licenses. That's...convenient. Looks like I need to start evaluating other vendors to handle our request queue functionality soon.

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