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BeckyBarus
BeckyBarus
Level 2
May 16, 2025
Solved

Comments on Requests & Resolving Projects

  • May 16, 2025
  • 1 reply
  • 442 views

Hello! Some of my users are facing problems where the communication and updates from requestors are getting mixed up between the request and the resolving project. They are not keeping their communication in one place. The comments on the request do not automatically sync with the comments on the resolving project. This is causing confusion for the team. Apart from limiting access to the project or training requestors to use the request section for comments only, does anyone have any other suggestions for ensuring a consistent location for requests and their resolving projects?

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Best answer by skyehansen

a popular solution is to get a Fusion automation to copy over the request comment into the project. You might also consider experimenting with removing the requester's access to their request once the conversion has occurred.

1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe ChampionAccepted solution
May 16, 2025

a popular solution is to get a Fusion automation to copy over the request comment into the project. You might also consider experimenting with removing the requester's access to their request once the conversion has occurred.

    BeckyBarus
    BeckyBarusAuthor
    Level 2
    May 16, 2025

    Thank you for the quick response. That's a great idea, I will try implementing that to address this issue. Appreciate it 

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