Canvas Dashboard - no access for some users

Forum|Forum|5 months ago
October 29, 2025
2 replies
506 views

I have 2 users with the same access, home group, teams, layout template, etc and one can see the canvas dashboard we set on their layout template and one can't. What am I missing?

Workfront

Best answer by NicoleM1

I can't think of any other setting that would impact it beside their access levels and sharing.

This was fixed by unpinning and repinning the dashboard. Must have been a glitch!

KellieGardner

Community Advisor and Adobe Champion

I would check their access levels are actually the same. You must have a Plan license (current licenses) or a Standard license (new licenses) to create a Canvas Dashboard. Your Workfront administrator must give you Edit access to dashboards in your Access Level to create or edit a Canvas Dashboard.

NicoleM1Author

Level 2

Hi! Thanks for the reply.

They are both Standard but I'm not system admin so I'm not sure what they are set up in in admin console. Checking with my system admin. But...I don't need them to create or edit. They can't view a canvas dashboard that I set in their layout template.

KellieGardner

Community Advisor and Adobe Champion

I would still have the system admin check their actual access levels in Workfront and make sure they have the same access level (not just license). Access levels are customized versions of Licenses.

I would also double-check check the dashboard is shared with the user to have view access. I'm not sure where you have it on the layout template, but that doesn't always provide inherited permissions depending on where it's been put.

RowvillBh1

Level 5

Hi @120563 ,

The only other thing I would ensure is that canvas dashboards is made visible in the layout template (see below)

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