Can't enter text in a column in a report

Forum|Forum|3 years ago
August 31, 2022
2 replies
1438 views

I have a report where we assign users to a task/project by clicking in a column/box, typing their name, and then saving by clicking out of the report area. Just recently we've lost the ability to be able to type in that column/box with no explanation, it just quit working.

Anyone have an idea why?

Workfront

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Best answer by RKirk

I'd definitely submit a ticket then. If it was a custom form item, i could see an error where maybe that form didn't apply to the task or something if someone wasn't using the right template but the user field should just work. Doesn't sound like it's become a stacked column either. So, yea I'd put a ticket in.

R

RKirk

Level 4

Not seeing that on our end. Out of curiosity, how long has it been since you cleared your Chrome/Edge cache? We had an issue a few weeks ago where that solve the issue for us.

JustinWa2Author

Level 4

Just cleared them on Monday along with an update to Chrome. This issue popped up a few months ago but was brought to my attention earlier this week. Using different browsers didn't help either.

R

RKirkAccepted solution

Level 4

I'd definitely submit a ticket then. If it was a custom form item, i could see an error where maybe that form didn't apply to the task or something if someone wasn't using the right template but the user field should just work. Doesn't sound like it's become a stacked column either. So, yea I'd put a ticket in.