Automating Adding / Deactivating Users with Admin Console | Community
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KierstenKollins
Community Advisor
Community Advisor
April 7, 2026

Automating Adding / Deactivating Users with Admin Console

  • April 7, 2026
  • 1 reply
  • 13 views

Reaching out to the community to see if anyone has successfully automated the process of adding and deactivating users in Workfront, particularly when using Fusion alongside the Admin Console. We’re trying to understand what’s possible, what limitations exist, and any potential pitfalls to watch out for.

 

If you’ve implemented this, did you require a developer, or were you able to accomplish it as a system admin? Did you partner with Adobe Consulting Services, or build it internally?

 

Any tips, lessons learned, or best practices would be greatly appreciated. Thank you!

1 reply

skyehansen
Community Advisor and Adobe Champion
April 7, 2026

can you elaborate a little more what steps you’re expecting to automate?

 

For example, one of my prior companies had a fusion scenario that would -- once a week -- compare our list of Workfront users to our book of truth (in this case Outlook was considered the best indicator of whether someone worked for the company, so we compared Workfront users to Outlook users), and queried against whether they were active or not, and whether their manager string had changed. 

 

Even so, because the Workfront users were very reliant on things being exactly right, we would never automate the actual process of deactivating a user -- instead, users were flagged for deactivation so admins could do a spot check before doing a bulk deactivation on the list.

 

We had a similar process with respect to adding. As our instance has zero-touch, users would tend to add themselves (authenticate into Workfront with a collaborator license) but as soon as they appear, Fusion would run a check against Outlook and populate their manager and group. For specific workflows or teams, we’d be able to furnish an upgraded license, teams, proofing licenses, and so on. New users also populate a weekly report so admins can run a second check to make sure the automation didn’t go nuts.