Automating Adding / Deactivating Users with Admin Console | Community
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KierstenKollins
Community Advisor
Community Advisor
April 7, 2026

Automating Adding / Deactivating Users with Admin Console

  • April 7, 2026
  • 2 replies
  • 44 views

Reaching out to the community to see if anyone has successfully automated the process of adding and deactivating users in Workfront, particularly when using Fusion alongside the Admin Console. We’re trying to understand what’s possible, what limitations exist, and any potential pitfalls to watch out for.

 

If you’ve implemented this, did you require a developer, or were you able to accomplish it as a system admin? Did you partner with Adobe Consulting Services, or build it internally?

 

Any tips, lessons learned, or best practices would be greatly appreciated. Thank you!

2 replies

skyehansen
Community Advisor and Adobe Champion
April 7, 2026

can you elaborate a little more what steps you’re expecting to automate?

 

For example, one of my prior companies had a fusion scenario that would -- once a week -- compare our list of Workfront users to our book of truth (in this case Outlook was considered the best indicator of whether someone worked for the company, so we compared Workfront users to Outlook users), and queried against whether they were active or not, and whether their manager string had changed. 

 

Even so, because the Workfront users were very reliant on things being exactly right, we would never automate the actual process of deactivating a user -- instead, users were flagged for deactivation so admins could do a spot check before doing a bulk deactivation on the list.

 

We had a similar process with respect to adding. As our instance has zero-touch, users would tend to add themselves (authenticate into Workfront with a collaborator license) but as soon as they appear, Fusion would run a check against Outlook and populate their manager and group. For specific workflows or teams, we’d be able to furnish an upgraded license, teams, proofing licenses, and so on. New users also populate a weekly report so admins can run a second check to make sure the automation didn’t go nuts.

KierstenKollins
Community Advisor
Community Advisor
April 9, 2026

Thanks, Skye!

 

We are still in exploratory mode, but we were looking at how could we possibly automate adding in a user possibly with an active directory or it could be Outlook. Hoping to be able to align outlook with user groups and maybe assign access levels (if possible).

 

For deactivating users, we currently do not know when a user has left the business. Some reports we have may not account for all employees (thinking contractors) that would need to be removed from the system. I am thinking this could connect to an active directory and possibly remove the user once they have been deactivated from the active directory.

 

 

 

Kurt_Jones
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 15, 2026

I know a guy that did a Skill Exchange on this last year, https://experienceleague.adobe.com/en/docs/events/the-skill-exchange-recordings/workfront/aug2025/fusion-user-account-creation  I did this on my own, happy to share any feedback.  This process is for creating a users.  We used a lot of the same set up to do a deactivate job that runs every couple of months, a flags users that haven’t logged in then essentially finds them in admin console and removes their user group access.

If my response answered your question, please mark it answered, so others can find the answer
KierstenKollins
Community Advisor
Community Advisor
April 15, 2026

Thank you, Kurt! This is perfect. I need to go back and rewatch this session.