Anyone else having issues loading old updates/comments? Related to Q3 2026 'Optimization of comment archiving' | Community
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user01245
Level 3
July 17, 2026
Solved

Anyone else having issues loading old updates/comments? Related to Q3 2026 'Optimization of comment archiving'

  • July 17, 2026
  • 7 replies
  • 135 views

Is anyone else having issues with how comments/updates are loading in Workfront?
 

We’ve been working with support since yesterday on comment/update display issues. At first comments weren’t loading, then we noticed some comments were missing from projects, but appearing on people’s profile pages.

Support initially thought they had fixed it yesterday, but today we noticed that many older comments (1 year+ old) were not displaying in some cases.

It seems this all might be related to this Q3 2026 update, Optimization of Comment Archiving’:  https://experienceleague.adobe.com/en/docs/workfront/using/product-announcements/product-releases/release-26-q3/26-q3-other#optimization-of-comment-archiving

 

Support are aware and working on fixing the issue, but I wanted to see if any other Workfront customers were running into the same issue. Let me know, thank you!

Best answer by StutiTi

Hi ​@user01245 , thanks for flagging this. Adobe is aware of this and the team is actively working on a fix. Since Support has already acknowledged it as a product issue and raised the MongoDB ticket, I'd recommend continuing to rely on your open support case for updates , ask to be notified when the fix is deployed. The good news is your data is intact (as your Note report confirms), so this is a display issue rather than any loss of history.

7 replies

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user01245Author
Level 3
July 17, 2026

We’re also now noticing that some comments that used to be threaded are not showing up as threaded, and are appearing duplicated over and over again as you scroll through a project’s update history.  It seems like the archiving of old comments has things rendering completely out of order.  

We were able to confirm this by creating a ‘Note’ report that shows all the comments from a project in chronological order.  The project is only displaying a small subset of the comments listed in the report, and they are not appearing threaded properly in the project.  The report includes a ‘Parent note’ field, so you can see that the system knows where the comment should be, but the process that displays the comment doesn’t seem to be accounting for it correctly.

Overall, this is extremely concerning, given that we use Workfront as a historical system of record for requests within our department. 

 

Has anyone else noticed similar issues, or are we a special case for some reason?

skyehansen
Adobe Champion and Community Advisor
skyehansenAdobe Champion and Community Advisor
July 17, 2026

Just to check… have you deleted your cache and cookies since the feature release?

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user01245Author
Level 3
July 17, 2026

Yes, this persists across browser sessions.  Support has acknowledged it’s a product issue.  We got a little more information today:

 

“The incident occurred because the historical archive data processing limit was reached, causing historical comment and reply data fetching to be dropped. The federated database also experienced high processing overhead and latency when accessing archived data. A support ticket has been raised with MongoDB to investigate the root cause”

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user01245Author
Level 3
July 20, 2026

Is no one else experiencing this?

We also noticed today that if you go to reply to an old comment (from 2024 or older), we get this message that our new reply was deleted.  


Projects are still only loading the same ~10 comments, cover and over again. As a workaround, we created a ‘Notes’ report that lets us see the complete comment history of a project, and many projects are only showing ~10% of total comments. Threads and tags are not showing up correctly either. 

For us at least, and the way we use Workfront, this is extremely debilitating. 

S
Adobe Support
StutiTiAdobe SupportAccepted solution
Adobe Support
July 21, 2026

Hi ​@user01245 , thanks for flagging this. Adobe is aware of this and the team is actively working on a fix. Since Support has already acknowledged it as a product issue and raised the MongoDB ticket, I'd recommend continuing to rely on your open support case for updates , ask to be notified when the fix is deployed. The good news is your data is intact (as your Note report confirms), so this is a display issue rather than any loss of history.

S
Adobe Support
StutiTiAdobe Support
Adobe Support
July 21, 2026

​@user01245  Feel free to send me the support ticket number in my inbox and I'll relay it to the product team as well.

A
abi_rains
Level 2
July 21, 2026

we are having a similar issue, it is saying there are new comments on a proof and you can see a record of it but once you open the proof there is nothing there.

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