Target not showing experience for Segment AAM says I belong to | Community
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stevemalko
Level 2
September 9, 2019

Target not showing experience for Segment AAM says I belong to

  • September 9, 2019
  • 1 reply
  • 12250 views

I've created a bunch of "onboarded traits" that make up a segment rule (lets call it Seg123), and I've uploaded a data file that contains my declared ID and the traits that would put me in the segment Seg123.

When I check my Profile in AAM Visitor Profile Viewer (searching for my UUID) it shows that I qualify for Seg123, however when I visit the URL, I DONT see the experience for that segment, I fall into the "All visitors" experience (which is ranked 2nd in the list)

People Core Services shows Seg123 current size as "Collecting Data" - could it not be done syncing?

Thoughts? could it just be a timing issue? What else could I be missing?

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    1 reply

    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    September 9, 2019

    Hi Steve,

    • is the AAM segment the only criteria applied for targeting?
    • are you working with an XT or other type of activities?
    • is it the only activity targeted to this page or mbox (check the Collisions tab in AT )?
    • is Experience Cloud ID implemented on the targeted page(s)?
      S
      stevemalkoAuthor
      Level 2
      September 9, 2019
      • is the AAM segment the only criteria applied for targeting? - Yes, and according to AAM visitor profile viewer, i belong to the segment
      • are you working with an XT or other type of activities? - XT
      • is it the only activity targeted to this page or mbox (check the Collisions tab in AT )?  - Yes it should be, I will double check
      • is Experience Cloud ID implemented on the targeted page(s)?  - Yes, "Experience B" is a "all visitors" catch-all type segment, which is working (and I am seeing that experience). However this

      The "all visitors" audience is ranked #2, even if I remove it, i still wont get my intended experience.

        Andrey_Osadchuk
        Andrey_Osadchuk
        Level 10
        September 9, 2019

        Also check that the declared ID (customer ID) passed to the Experience Cloud ID Service has the "authenticated" flag

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