Products disappear from the AT recommendations catalog | Adobe Higher Education
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Franc_G
Franc_G
Level 4
May 24, 2024
해결됨

Products disappear from the AT recommendations catalog

  • May 24, 2024
  • 3 답변들
  • 1411 조회

Hi all, I have observed quite a strange behaviour. I am sending product information using a similar method to below. Products can be found using advanced search, but after approximately 2h these products disappear from catalog. I am populating the entity.geofocus property to enable segmentation (setting to "recs poc").

I can't figure out what is causing disappearance. Example of the payload is provided below. I would appreciate if some could help me to figure this one out. Thank you.

 

function targetPageParams() { return { "entity": { "id": "32323", "categoryId": "running-shoes", "value": 119.99, "inventory": 329 } } }

 

 

    이 주제는 답변이 닫혔습니다.
    최고의 답변: kandersen-1

    @kandersen-1 Good point! I guess the only way to find out is to push the changes into PROD. 


    Well, you most likely have the same issue in production. So it really depends on what it is that you're trying to validate. 

    If you're validating that Recs is updating attributes as expected, then you need to isolate your test, so you don't risk anyone else is potentially sending different updates into the product/entity.id.

     

    From what you've explained so far, I'm not seeing anything that indicates that Recs is behaving out of the ordinary 🙂

    3 답변

    kandersen-1
    Community Advisor
    kandersen-1Community Advisor
    Community Advisor
    May 28, 2024

    I've not previously experienced that products are dissapearing, however, I'm not a fan of the product catalgoue and the search functionality. I've experienced previously that when searching it isn't finding a product despite it actually being there. 

     

    A way to validate that the products are actually there could be to create a custom algorithm, which is 'hardcoded' to only show the products that you specifically a looking for.

     

    Let me know if it doesn't make any sense!

    Test forum signature
      abhinavpuri
      Community Advisor and Adobe Champion
      abhinavpuriCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      May 30, 2024

      Hi @franc_g ,

      I have also encountered this issue, Products don't appear in catalogue while still being there.
      I did spent too much time troubleshooting and realized this is not an issue from my feeds/implementation.

      One Method that worked for me was - If you inspect network tab when on Catalogue section, You can see an API endpoint used by Adobe Target to fetch products. I replicated the same cURL on Postman and was able to see all products by updating some parameters in requests.

        Franc_G
        Franc_G작성자
        Level 4
        June 3, 2024

        So an interesting observation in here - only first product instance is being passed on to catalog. The product appears to be identified by "entity.id". Any subsequent product instances with different entity parameter values are being removed. Example:

         

        - we make a product request with the "entity.id" = 5093 and "entity.geoFocus" = "UK"

         

        subsequent product request with
        - we make a product request with the "entity.id" = 5093 and "entity.geoFocus" = "DE"

         

        Only the first instance appears in the catalog. ie product instances (with slightly different entity prameter values) are not being retained in the catalog. This observation is based on my testing. Would be good if someone could confirm this behaviour.  

          kandersen-1
          Community Advisor
          kandersen-1Community Advisor
          Community Advisor
          June 3, 2024

          Hi @franc_g 

          Well, entity.id are unique and is considered to be the product sku - so when you send in the subsequent product request with the same entity.id, then you're updating the product sku. In other words it will overwrite the value UK with the value DE.

           

          It is not clear to me whether you're are seeing the behaviour i describe above or you're not seeing any changes to the parameters tied to the entity.id?

           

          Be aware that when updating an entity.id, then it will take some processing time. Here are more details on how long it takes for the changes to be reflected: https://experienceleague.adobe.com/en/docs/target/using/recommendations/recommendations-faq/recommendations-faq

          Test forum signature
            Franc_G
            Franc_G작성자
            Level 4
            June 4, 2024

            Hi @kandersen-1, I see that the original value "entity.geoFocus" = "UK" being preserved while subsequent hits (with "DE", "IE" etc.) are shown for about 2h and then they disappear from catalog. If I perform search the next day, the initial instance ("UK") is being returned in the catalog. Instances where geoFocus was set to "DE", "IE" etc. are missing.

            I did some more testing - I manually emptied the catalog and then send some more hits. The only way to record a hit is to remove the old one manually.

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