Adobe Real-Time Customer Data Platform

Attention Real-Time CDP practitioners attending #AdobeSummit this year! Don't miss this must-see session with our amazing customer, Abdul Jomaa from Qualcomm. He’ll be sharing expert best practices and top recommendations for creating audiences in Real-Time CDP and Customer Journey Analytics. Register now to level up your skills and gain actionable insights! Register here: https://reg.adobe.com/flow/adobe/as25/sessions/page/catalog?search=S903&tab.allsessions=1643149273691001NFtR  

Trying to activate ID-specific marketing consents, as these are stored as Map datatype, unable to select while activating the audience, those who have opted out via audience activate. Even if we wanna ingest data from external source to update via the dataset, how do we setup data ingestion for ID-specific field type (map), As we are unable to select? Appreciate your help.

We are exploring practical use cases for the Customer AI.  One of the ideas is to calculate the customer engagement rate with the email channel to see how engaged the customer is on our retention emails sent related to their monthly subscription.   Is this a practical use of the Customer AI function? Ideally we want to score how engaged you are with specific emails and score you based on open, click, etc.    This will help with determining the health of the channel for the individual customer and also help to create guardrails to avoid over communications or nurture back to engagement

We are excited to announce the RTCDP Community Member of the Year for 2024! A big congratulations to this year’s winner: @davidross91! David has shown exceptional commitment to the RTCDP Community, helping others with his expertise, fostering discussions, and sharing valuable feedback. His contributions have greatly enriched the community and inspired others to get involved. Your work has significantly impacted countless learners, empowering them to grow in their understanding of our products. Thanks to your efforts, new members are not only learning faster but also feel encouraged to participate more actively. As we step into FY25, we encourage David and all community members to keep the momentum going. Let’s work together to make the community even stronger by sharing knowledge, engaging with peers, and inspiring one another to grow. Thank you, David, for your incredible contributions, and congratulations on this well-deserved recognition! Wishing you another ama

Hi Team,I wanted to understand what are the best practices and recommended approach to model identities for a source where we are tracking user level information along with the accounts that they are associated to.Consider this, on an wholesale eComm site different retailers have their accounts. Under each account we can have multiple user from that retailer who can place orders on that retailers behalf. Users and accounts have many to many relation, this means one user can be working under multiple accounts and one account can have multiple users. How do we model these identities into XDM if we wanted to report on user and account level both. If we create account as an identity wouldn't that collapse all user accounts under it into a single profile? How to go about this?Thanks

Hi Team,The documentation states that profile dashboard provides important information about your Real-Time Customer Profile data, as captured during a daily snapshot.At what exact time is the update done in the UI? Is it same across all customers or depends upon individual setups/imgestions.Thanks

Hi Adobe Community,  My team is having issues where we have to keep resigning into Experience Platform every morning on Chrome instead of single sign on automatically loading us in. I am wondering if anyone has any workaround suggestions. This is only happening on Chrome so I am assuming it is a Chrome setting. Thanks,Nick

Hi Adobe Community, I have an interesting use case. So my team has this attribute for like propensity scores in our system. We want the ability that once we create an audience, we can group that audience by that propensity score attribute and then we can sort by the top 10% of customers with that attribute. So for example, if we have an audience that 100 people qualify for, I want to see what the propensity score range for the people with the highest 10 propensity scores (top 10%). I see in audience composition, we can use the rank function so we when we can descending, we can sort from top to bottom based on this attribute but I don't see a way to rank and then sort on the top 10%. Thanks,Nick

Don't forget to register here to claim your spot!  

Hello Adobe Community, Within my RTCDP platform, we have a 1 to many relationship between our ECNs and the accounts associated with them. To solve for this, we created a schema with multiple array objects to ingest this data so it is formatted as an array where we have the main ECN and then all the objects with the accounts associated to the ECN. When we build audiences using this data, we have the ability to get all the ECNs that have an account that fall into our criteria. A random example of this could be if you want to target customers with accounts that have a balance of greater than $5. Based on that example, RTCDP would go through all the array objects associated to an ECN and as long as an ECN has at least one account that fits this description, it will qualify that ECN for our audience. However, I have a new use case where I want ECNs with only accounts that qualify for this criteria. So, if an ECN has an account with a balance less than $5, I do not want it to qualify fo

Within my platform, my team often uses certain audiences as building blocks so as to ensure that certain universal exclusions are correctly applied to every audience. We have a lot of audience blocks that we have built but we have not been keeping a log of which audiences they are a part of. Is there a way in the UI to see which audiences a certain audience is a component of? Obviously, I know that this can be done by clicking on each audience and looking at the components in the "Audience Summary," but I am wondering if there is a less tedious way to do this. Thank you

Hi all, It's a rare case, but do we know if RTCDP can be integrated with workfront. I do believe so, it can be done via API, but if you please can help me here @_manoj_kumar_  @davidross91 , @brekrut, @gigicotruta more than courious to here your experiences here. Thanks a lot. Regards,Celia

Hello there,  I have successfully created an audience in RTCDP and now wish to activate that audience to SFMC. I am following the documentation and understand that a mapping id needs to be created that matches the mapping id in the segment. I am wondering where in SFMC the mapping id attribute needs to created. I was trying to create it within the Profile Management tab but don't seem to have permissions to and had our SFMC admin try to create an attribute there but there may be additional licensing fees associated to adding more attributes there in the long run. Can you provide any insight on how to properly approach this? Thanks!

Afternoon RTCDP Community, My organization has a need to curate a custom output file for an audience that was created in RTCDP. This output file needs to contain an Account Identifier field; however, because audiences are built at a customer/profile level in RTCDP we're having trouble targeting a specific account that a customer may have.  Here is the example use case:1. Audience is built in RTCDP and is made up of customers/profiles that qualify for that audience.2. Output file is needed to support that audience and contains Account ID field.Challenge: A customer may have multiple different accounts with our organization, so ensuring that the correct Account ID is included on the output file is a challenge. Does anyone know a way to ensure that a specific account is targeted and makes it onto the output file?  Thank you! Please comment if you have questions or need further clarification! Much Obliged,Adobe-Wan Kenobi

Hi All,I am looking to set up a Data Warehouse request with the data sent to Azure Blob.  I noticed Azure Blob is in the legacy section when selecting an account in the Report destination tab.  Is there any risk with Azure Blob not being supported anytime in the near future, since it is categorized as Legacy?

Hi team, I want to access profile data in stage, but continue to get error code 500. I was wondering if this url is valid. Thanks! Suofei

Hi Can someone tell me if there's any questionnaire to prepare for the certification?Or how to prepare for the certification ? Thanks   

We are thrilled to announce that Real-Time CDP Collaboration, a purpose-built offering tailor-made for brands and publishers to discover, activate and measure audiences, is now available in the U.S. Customers of Real-Time CDP Prime and Ultimate will have automatic access to Real-Time CDP Collaboration, with a base entitlement, and Real-Time CDP Collaboration is also now available in the U.S. for stand-alone purchase. In the face of privacy regulations, the desire to deepen consumer trust, and the continued urgency to find new and innovate ways to power ad revenue and engage customers, Adobe is meeting a critical market need by introducing this innovative, privacy-centric, data collaboration product. Now, publishers and brands can work together, and across technology partners of their choosing to maximize ad revenue and power paid media efforts at the speed and scale that only Adobe can provide. With Real-Time CDP Collaboration customers can:  Discover: Brands and publish

Join us for an exclusive live session with Adobe product experts to discover how AI Assistant can unlock valuable operational insights, boosting productivity and redefining work in Adobe Experience Platform and its platform-based applications. In this session, you’ll explore: how AI Assistant enhances team efficiency and performance across various industries, how teams across the organization, from marketing operations to data engineers and architects, can leverage operational insights through AI Assistant, and the latest innovations and capabilities of AI Assistant that will drive productivity and redefine workflows in Adobe Experience Platform-based applications. Can’t attend? No worries—register anyway, and we’ll send you the recording! Register here: https://engage.adobe.com/ExpLeagueLive-250227.html 

Hi,  Client has multiple sub-businesses (about 4 or 5) and was earlier bringing in 1-Business data into AEP RTCDP. Then, very recently client wanted to bring in 2nd Businessses data. To do that I updated the exisiting schema as per client request and added fields which for 2nd Business.  For data Ingestion, I used exisiting Scheduled daily dataflow and added 2nd business or new fields into it. And created another dataset which had Schema PK + 2nd business fields to do a one-time load to bring in historical data for 2nd business. Client also wanted to use this data in CJA, due to two datasets and very less overlapping data between then, it will be an issue. To fix this, I have two approaches, Approach 1: Using existing dataset - 1-Time-Historical load will be done to Existing dataset; scheduled data flow will run as it is.  (New dataset that was created earlier for 2nd business, will be deleted). How should I perform this 1-Time-Load? Will it cont

when i access this API, I get access related error. I am able to access rest all AEP APIs. I can access customer attributes via AEP UI as well. So where do we control resource based API access ?GET https://platform.adobe.io/data/core/ca/attributes 

Do we know why we get the below error An error occurred while calling the 'com.adobe.experience_platform.xdm_mapper@fallback' service for this request. Try again. 

Identity Service Flow Run Delay 'Datalake_to_UIS_Flow' has been processing for more than expected time. What are the factors effecting this processing time? Any help would be greatly appreciated.