Registration error status for GoToWebinar | Community
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KCS_Integration
Level 2
December 2, 2018

Registration error status for GoToWebinar

  • December 2, 2018
  • 2 replies
  • 4225 views

Issue

Leads in a GoToWebinar event program have a "registration error" status.

Solution

If this is affecting all new leads registering for the webinar: 
This is caused by Marketo losing connection with the GoToWebinar service.  To resolve this

  1. Go to Admin > Launchpoint.
  2. Open the GoToWebinar service.
  3. Re-enter your GoToWebinar credentials.
Once this is done, you can go back to the webinar program and change the status of the affected leads from "Registration Error" to "Registered."

If this is affecting only specific leads registering for the webinar: 
Check the name, email, company, and job title fields for any special characters. GoToWebinar often doesn't allow special characters and will throw an error. 

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2 replies

Rita_J
Level 2
December 2, 2018

Thank you for this!

Paul_Raybould
Level 2
February 22, 2019

Will this mean they will then each have a unique URL for joining the webinar?