Registration error status for GoToWebinar
Issue
Leads in a GoToWebinar event program have a "registration error" status.
Solution
If this is affecting all new leads registering for the webinar:
This is caused by Marketo losing connection with the GoToWebinar service. To resolve this
- Go to Admin > Launchpoint.
- Open the GoToWebinar service.
- Re-enter your GoToWebinar credentials.
If this is affecting only specific leads registering for the webinar:
Check the name, email, company, and job title fields for any special characters. GoToWebinar often doesn't allow special characters and will throw an error.