My token not displayed correctly in view as webpage version of email. | Community
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April 25, 2024

My token not displayed correctly in view as webpage version of email.

  • April 25, 2024
  • 0 replies
  • 520 views

Issue

My token is not displayed correctly in view as webpage version of email.

Environment

If customers manually type a {{my.token}} and use uppercase M such as {{My.token}}, then the view as webpage version of email may not render that token as expected.

The feature to HTML encode lead tokens (source of external data) for security reasons, applies to my tokens that incorrectly use uppercase M.

HTML Encode Tokens


Solution

Use the token picker to pick the correct lowercase {{my.token}}.

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