Marketo Service Interruption Update | Community
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Michelle_Malkas
Michelle_Malkas
Level 1
April 26, 2017

Marketo Service Interruption Update

  • April 26, 2017
  • 4 replies
  • 1640 views

The Marketo system hosting your subscription is currently experiencing an unplanned service interruption affecting Trigger processing.

 

When: Monday April 24th, 2017 - Current

 

Services affected: During the time of this incident, Trigger Processing is intermittently affected. Customers may experience periodic delays in Triggering events based on an activity. Login to the Marketo application, landing pages, and rest of the platform are not affected.

 

Cause: This service interruption is due to stability issues in our infrastructure, which is utilized for Triggering events. We are actively engaged with our Vendor to stabilize the infrastructure and deliver a permanent resolution.

 

We will provide the next update within 24 hours. A root Cause and/or remediation plan will be shared as soon as we have it from our Vendor.

 

We want to assure you that we take these incidents very seriously, and we are taking steps to prevent similar situations going forward. If you have any questions about service interruption, please contact Marketo Support.


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4 replies

Nick_Youmans2
Nick_Youmans2
Level 1
April 27, 2017

We are affected by this issue -- effecting all our lead forms and at least 2 webinars. We use triggers in 99% of our campaigns and since the issue is intermittent, how will we know which triggers worked and which didn't?

Here's an example of fun this issue has caused us: A webinar "reminder to added" was scheduled to go out at 10 AM but many registrants received the email at 9:24 PM - 9 hours!! after the webinar ended.

Nick

A
Anonymous
April 27, 2017

We apologize for the delays, the issue has been resolved and all triggers have now been processed.  We are working to implement a solution which will avoid such delays.  Hope to have a solution by end of this week so issues like this will not reoccur. 

Nick_Youmans2
Nick_Youmans2
Level 1
April 27, 2017

Thanks for the update, but can explain exactly what "All Triggers have been processed" means? I want to make sure I fully understand when I report to my VP tomorrow morning on how this issue affected us?

    A
    Anonymous
    April 27, 2017

    Nick - Any outstanding leads that should have triggered an event should have now processed through.  For further questions, please be sure to open up a support case and we will be glad to assist you.  Thank you!

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