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Mike_Reynolds2
Mike_Reynolds2
Level 10
June 8, 2016

Marketo Live Chat Support

  • June 8, 2016
  • 12 replies
  • 13339 views

Included in this article

Overview

Marketo's Live Chat offers a great way to get the help you need. Chat live with Marketo experts and we’ll answer your questions, point you to detailed support resources, or open a support case. Our Live Chat Support feature is a convenient way to connect with us.

Live Chat Availability

Marketo Live Chat is available around the clock during the week on a 24x5 schedule, excluding regional holidays. Access to Live Chat depends on your support level as shown below:

Online

Business

Premier

Elite

Support Portal

X

X

X

X

Live Chat

X

X

X

X

Phone

X

X

X

Starting a Live Chat Session

Your Authorized Support Contacts can start a Live Chat session by visiting the Support Portal at support.marketo.com. Locate and click the Live Chat link or button to initiate a chat session. If you do not see this panel in the Support Portal, you may not be an Authorized Support Contact. Please contact your Marketo admin to manage your authorized contacts.

Where to Locate the Live Chat Button

The live chat option will appear on the Support page in the Community and will also show up in the Case Connector when logging a case online.

Support

Additional Questions

Have additional questions about Live Chat or other support features?  Please feel free to contact us at marketocares@marketo.comsupport@marketo.com

Want to upgrade your Service level? Please contact your Marketo Account Manager.

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    12 replies

    A
    Anonymous
    November 17, 2016

    When can we expect this in Europe?

      Philippa_Wickha
      Philippa_Wickha
      November 18, 2016

      Yes, not sure why I have received an alert about this when it isn't actually available in the UK...?

      Mike_Reynolds2
      Mike_Reynolds2Author
      Level 10
      November 18, 2016

      Hi @Sander Loosveld​

      Live chat has just recently expanded to a full 24x5 coverage around the clock. I just got the doc above updated to reflect that.

      Horatius_Joachi
      Horatius_Joachi
      Level 2
      November 18, 2016

      It should be across all geographies!

        Horatius_Joachi
        Horatius_Joachi
        Level 2
        November 18, 2016

        Hi Philippa,

        You should be able to access Marketo Live Chat feature, i do not see any reason why! Could you give it a shot and let me know if you come across any issues.

        A
        Anonymous
        November 21, 2016

        Awesome!

        Tested it, works.

        This is a great feature!

          A
          Anonymous
          March 8, 2017

          Why not just let me chat with someone instead of routing me to 12 different pages

            Thomas_Cyr
            Thomas_Cyr
            Level 1
            March 8, 2017

            Chat support doesn't appear on those pages for me. Does anyone else have the same issue?

            A
            Anonymous
            March 9, 2017

            Hi, It appears for me on the RHS under the first grey box on both the products and support pages. Also wait for page to fully load as it was one of the last elements to load, Cheers!

              Mike_Reynolds2
              Mike_Reynolds2Author
              Level 10
              March 9, 2017

              The chat option will only appear for folks who are set up as Authorized Support Contacts by the Support Admin in your company. For info on how to be added as an Authorized Support Contact, check out the documentation here: Manage Authorized Contacts in Community - Marketo Docs - Product Docs

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