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Mike_Reynolds2
Mike_Reynolds2
Level 10
June 8, 2016

Marketo Live Chat Support

  • June 8, 2016
  • 12 replies
  • 13339 views

Included in this article

Overview

Marketo's Live Chat offers a great way to get the help you need. Chat live with Marketo experts and we’ll answer your questions, point you to detailed support resources, or open a support case. Our Live Chat Support feature is a convenient way to connect with us.

Live Chat Availability

Marketo Live Chat is available around the clock during the week on a 24x5 schedule, excluding regional holidays. Access to Live Chat depends on your support level as shown below:

Online

Business

Premier

Elite

Support Portal

X

X

X

X

Live Chat

X

X

X

X

Phone

X

X

X

Starting a Live Chat Session

Your Authorized Support Contacts can start a Live Chat session by visiting the Support Portal at support.marketo.com. Locate and click the Live Chat link or button to initiate a chat session. If you do not see this panel in the Support Portal, you may not be an Authorized Support Contact. Please contact your Marketo admin to manage your authorized contacts.

Where to Locate the Live Chat Button

The live chat option will appear on the Support page in the Community and will also show up in the Case Connector when logging a case online.

Support

Additional Questions

Have additional questions about Live Chat or other support features?  Please feel free to contact us at marketocares@marketo.comsupport@marketo.com

Want to upgrade your Service level? Please contact your Marketo Account Manager.

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    12 replies

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    Thomas_Cyr
    Thomas_Cyr
    Level 1
    March 9, 2017

    Thank you! I am authorized, however I think the page is just being slow to load the dialog box.

    Sean_Mulvihill
    Sean_Mulvihill
    August 27, 2018

    Our former Support Admin left our company.  Now, users (even admins) have no way to contact support because we haven't been authorized.  But we can't gain authorization if the only person able to provide has left our company.  Marketo provides a support phone # on their homepage, but it's a recording that says "phone support is only available for authorized support admins".  We can't even use Chat!  So, the only thing we can do is to post a discussion board message like this and hope someone is tasked with looking out for bottles with messages like this sent from castaways (like us) who are spending money on Marketo but have no way of getting app support.

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