Contact Adobe Marketo Engage Support | Community
Skip to main content
A
Anonymous
January 2, 2015

Contact Adobe Marketo Engage Support

  • January 2, 2015
  • 12 replies
  • 81300 views

Adobe Marketo offers a number of ways to contact Marketo Support directly for assistance from our different support regions. Further details about your Adobe Success Plan can be found HERE.

Note: If your Marketo Instance and Users have been migrated to Admin Console, refer to this Admin Console Overview page for managing the Adobe entitlements across your organization and to engage Marketo Support.
 

Marketo Support Portal (https://support.marketo.com)
 

The Marketo Support Portal features a web form to submit support cases to Marketo Support. The form provides Authorized Support contacts the ability to provide details on the support issue that allows Marketo Support to efficiently and effectively assign your case to the best suited available support engineer. We encourage you to leverage our Best Practices when submitting your case to Marketo Support.
 

Support Services – Regions, Hours, and Languages

Authorized Support contacts can engage Marketo Support by calling one of our Adobe Enterprise Phone Numbers for your region.

Live Telephone and Online Technical Support
  • Priority 1 incidents: 24x7x365 via phone or online support case
  • Priority 2-4 incidents: Support available during regional business hours via chat or online support case.

Regional Business Hours
  • Applicable regional business hours are based on the billing address in the Sales Order or purchasing documents.
  • If Adobe is contacted for support by someone other than the designated Named Support Contacts, Adobe may request that that the support case be resubmitted by a Named Support Contact.

Languages
  • Japanese language support is available during Japanese regional business hours, excluding holidays or Adobe days off. Japanese support is not available for Adobe Commerce.
  • With the above exception, all Support will only be provided in English.

Support Access
  • Customer will grant Adobe Support access to applicable customer systems via remote support tools controlled by Adobe for the purpose of troubleshooting and support services.


Regional Business Hours for Support

Applicable regional business hours are based on the billing address in the Sales Order or purchasing documents.
 
AmericasEurope, Middle East & AfricaAsia PacificJapan
6 am – 5:30 pm9 am – 5 pm9 am – 5 pm9 am – 5 pm

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

12 replies

Show previous replies
Skip_Willoughby
Skip_Willoughby
April 11, 2019

WRETCHED support. Simple email campaign that isnt sending. Everything's set correctly. Chat was no help as it was over their heads. Cant call in. NOW...just trying to find WHERE TO CREATE A TICKET!
WOW...terrible experience. The 2015 article here is awesome. Just not helpful as it doesnt work in 2019. Brilliant. Nice thing... our organization will only need to deal with this a few more months until our contract expires. ANd frankly, in discussions now where another vendor might just buy it out and we'll be free sooner than that.

    Leticia_DoPrado
    Leticia_DoPrado
    Level 4
    April 11, 2019

    It is a very frustrating experience --much like with other experiences using Marketo.

      Terms & ConditionsAccessibility statement

      Loading footer...