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Anonymous
June 9, 2015
Question

Uploading pdf to Design Studio

Hi there,

I am having trouble uploading a pdf into a folder in my Design Studio. I have re-named the file and copied it multiple times to try and get the file to appear. The window is indicating that the file was uploaded, however it isn't appearing in the folder?

Please could you give suggestions of what is going wrong?

Thanks,

Caroline

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4 replies

AlokRa4
Level 10
June 9, 2015

Hi Caroline

It should appear. Did you try Quick Find with the name? Are looking at the same folder you added the file in?

Hope this helps!

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    Josh_Hill13
    Josh_Hill13
    Level 10
    June 9, 2015

    It shouldn't matter here, but i always upload the file in SEO format to avoid unforeseen errors:

    file-name-is-good.pdf

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      Julz_James
      Level 8
      June 9, 2015

      I always refresh the page and sometimes log out and back in.

      Are you sure the file didn't skip when you uploaded it?  If there is another file with the same name it will skip it rather than upload it.

      Thanks

      Juli

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      Jenn_DiMaria2
      Jenn_DiMaria2
      Level 10
      June 9, 2015

      It's also possible that it default-uploaded into the main "Images and Files" folder, which happens to me sometimes, instead of going into your newly created folder. I'd double-check there, as well.

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