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Elizabeth_Dack
Elizabeth_Dack
Level 2
Jan 17, 2018 4:54 PM UTC
Question

Search for email content

Hello,

I am trying to locate any and all emails that include a coworker's name. I have noticed that if I type the name "Katie" into the search bar, no results appear. I assume this is because the search is only for words that are included within a program name or an email name (not words within the content of an email). Can anyone suggest a way that I can search for email content?

Thanks!

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7 replies

Devraj_Grewal
Devraj_Grewal
Level 10
Jan 17, 2018 5:02 PM UTC

Elizabeth,

Correct, using the left hand navigation search will only search program/asset names. There is no way to search within the email content, but perhaps you can look at using tokens in the future for the coworker's name.

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Kia_Petrelius-M
Kia_Petrelius-M
Level 1
Aug 5, 2019 12:32 PM UTC

Hi, is this still the case? because I need this feature too

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SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Aug 5, 2019 5:59 PM UTC

Yes, still the case. Bear in mind that no search could ever be accurate because Velocity {{my.tokens}}, and {{lead.tokens}} for that matter, can have different output for every lead and every point in time.

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keithnyberg
keithnyberg
Level 7
Jan 17, 2018 7:13 PM UTC

This would be a very helpful feature for Marketo to enable though! Maybe check to see if there is an existing idea and submit one if not? Sounds cool.

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    jasonr42881881
    Level 2
    Dec 21, 2020 9:53 PM UTC

    I agree, this seems like a feature that should be enabled for sure.  Being able to search inside a local asset makes complete sense.  Case and point, I was asked if we had sent out a notification to a portion of our network last year.  I could not recall and was unable to bring this up based on the content that was in text inside the email.  The title of the asset and the program was unrelated so it is did not show up in search.  

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    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    Dec 21, 2020 10:36 PM UTC

    But it's just not technically feasible. The final email content includes [a] updateable values (program tokens, lead tokens) that may not exist at the time of the search, and [b] script-generated content and runtime token values that may not ever have existed in static form. And to index every individual outbound email (as sent) would be an outrageous drain on resources -- even if only diffs were stored.

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