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CMS0121
Level 1
Apr 15, 2021 10:11 PM UTC
Question

Reset demographic score to zero but new scoring isn't applying

Hello! I realized that some demographic scoring fields were set to update 'every time' and contacts had compounding scores that were astronomical. I reset demographic to zero and restarted the scoring program to give them their new 'correct' score. However, the new score isn't populating, they are still at zero.

 

What did I do wrong? 

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4 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Apr 16, 2021 12:28 AM UTC

Can't answer for sure without seeing your actual Smart Campaigns. But bear in mind that a trigger SC will not replay.

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Katja_Keesom
Adobe Champion and Community Advisor
Katja_KeesomAdobe Champion and Community Advisor
Adobe Champion and Community Advisor
Apr 16, 2021 5:23 AM UTC

In addition to Sanford's comment, also do realize that if you now changed your Schedule settings for every lead to only be able to go through the flow once, everyone who has previously gone through the flow multiple times will now no longer go through it.

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    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    Apr 16, 2021 6:03 AM UTC

    An even better point than mine. 🙂

     

    We need to see the whole shebang though.

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      Katja_Keesom
      Adobe Champion and Community Advisor
      Katja_KeesomAdobe Champion and Community Advisor
      Adobe Champion and Community Advisor
      Apr 16, 2021 3:16 PM UTC

      True.

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