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Katja_Keesom
Adobe Champion and Community Advisor
Adobe Champion and Community Advisor
July 20, 2023
Question

Phone number field format

Hi all,

 

According to this post phone number field input values should be able to contain characters like "-" or "+". https://nation.marketo.com/t5/knowledgebase/marketo-field-limits-by-field-type/ta-p/299978

However, with one customer I am now seeing invalid field notifications if these characters are used. There are no input masks in place, so it seems a generic change in field type settings. This is happening since a few days. Is anyone else seeing this change?

 

Thanks!

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6 replies

Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
July 20, 2023

Interesting, I just tested this in my sandbox, and I was able to write "+1-111-222-3333" (i.e., a value with "+" and "-") to a Phone type field (Phone Number). Marketo's documentation has also mentioned "111-111-1111" as an example value for the Phone type field, so I do think that the Phone Type field still supports "-" and "+" characters.

 

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SanfordWhiteman
Level 10
July 20, 2023

Yeah, can’t see a regression here at least in my sandbox. I’m able to post a form with leading + and interleaved - no problem (and it does get saved to the back end).

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Level 1
July 21, 2023

Thanks for checking guys! It is instance-specific then. Will raise a ticket with support.

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SanfordWhiteman
Level 10
July 21, 2023

Can you link to the form that’s showing this behavior?

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Katja_Keesom
Adobe Champion and Community Advisor
Adobe Champion and Community Advisor
August 7, 2023

Apologies for not getting back, a bit of holiday getting in the way.

It seems as though the issue has magically resolved itself. I will check with other users what happened during my absence.

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