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cjmendoza1894
Level 2
Aug 23, 2021 8:18 AM UTC
Question

Not merging records = Creating duplicates?

Hi,

 

New to Marketo. Just want to ask if I choose not to merge records, will that mean I'm creating a duplicate? How will the activity be tracked then?

Thanks in advance!

 

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4 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Aug 23, 2021 5:13 PM UTC

Not merging in what exact context? Your question is pretty vague. Are you talking about Munchkin sessions being associated (a form of merging)? Or the Merge Leads flow step or REST API call?

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Katja_Keesom
Adobe Champion and Community Advisor
Katja_KeesomAdobe Champion and Community Advisor
Adobe Champion and Community Advisor
Aug 24, 2021 5:41 AM UTC

To give you a proper answer we do indeed need some more context on your use case.

To get you started, I wrote a blog about the topic a while ago: https://nation.marketo.com/t5/product-blogs/why-email-duplicates-matter/ba-p/309068

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Jashan
Level 2
May 18, 2023 8:28 AM UTC

⚠️ This post was removed for violating Community Guidelines.

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Jashandeep Kaur
SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
May 18, 2023 6:59 PM UTC

@jashan I believe there’s self-promotion in this reply, so please edit it ASAP.

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