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DeepthiSw
Level 3
Mar 15, 2022 5:10 AM UTC
Question

Marketo Login

Hi All,

 

One of my team member has asked to reset the marketo user login as the link he received has expired, I am unable to  (I have admin access) edit the user and reset the password.

I get this message -users in pending state cannot be edited. Please help to fix this.

 

 

Thanks,

Deepthi.

 

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3 replies

Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Mar 15, 2022 5:33 AM UTC

Marketo doesn't allow resetting pw for the user who has not yet accepted their invitation (i.e., is in "pending" state). I usually Delete and re-invite the user in such cases. Also, after you delete a user, at times it takes a few minutes to clear it out of the backend, so if you get a message that the user is already in use, just wait for a few minutes and try adding the user again.

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    DeepthiSwAuthor
    Level 3
    Mar 15, 2022 7:33 AM UTC

    Thanks @darshil_shah1 

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    Vinay_Kumar
    Community Advisor and User Group Leader
    Vinay_KumarCommunity Advisor and User Group Leader
    Community Advisor and User Group Leader
    Mar 15, 2022 1:12 PM UTC

    I agree with Darshil. Please try deleting and then recreating the same user. 

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