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We're attempting to make the body text dynamic using a velocity script that references a custom object on the SFDC Practice table. However, the script isn't yielding any output. The fields we're referencing are checkboxes (as shown in the screenshot). We suspect that the issue might be because we're using fields on the practice table (custom object) or because they are checkbox fields. Our theory is either correct, or there's an error in how we've written the velocity scripts (see the scripts labeled Velocity Script 1 and Velocity Script 2 below). We've tried using both 1/0 and True/False values in the script. Could you confirm if our theory is correct? If not, could you assist with correcting the velocity script? Script 1 - #if(${Practice__cList.get(0).meets_availability_threshold__c}) availability #elseif(${Practice__cList.get(0).meets_insurance_threshold__c}) insurances #elseif(${Practice__cList.get(0).meets_visit_reason_threshold__c}) visit reasons #else more budget #e
Email address is a required field for all Marketo leads. However when my team imports a list, if their is a lead with email empty, but other fields are filled (name, address, etc), Marketo will create a new lead ID. How can I block empty email address leads from importing into the system from a list? It's creating useless leads in the database.
Hello! We have a newly designed preference center. The goal is for data to auto-populate if the contact is within our database. For example, a contact receives an email to update their preferences. Once they click onto the link, they are directed to the preference center landing page, which would auto-populate their email address and preference selections, if applicable. I understand that the link must be sent via email in order to populate the information. I've tested it a million times, both my work and personal email addresses, but can't get the data to auto-populate. I've checked that all fields within the form are set to autofill. Does anyone have any recommendations? Any help is appreciated. Thank you!
Hi.Does anyone have experience with a tool that automatically enriches forms with data from third-party sources (such as ZoomInfo) that they can recommend? I am looking for a solution that will offer type-ahead functionality on the company name when someone begins filling out the company name field in a form. For example, if someone types in Rutgers University, the tool would ask, "Do you work for this Rutgers University", and then auto-fill the rest of the fields.Ringlead used to offer a feature like this, but their product was sunsetted in favor of ZoomInfo's solution when ZoomInfo acquired RingLead. ZoomInfo also offers a similar feature, but their enrichment kicks in after someone types in their email address. I am looking for something that is based on company name submissions rather than email, so wondering if anyone has any suggestions.Thanks in advance!
Hello I am testing out a flow and I want to check something. Is there a workaround for having a clicks link in email trigger activate on an email that's sent out using the built in email program rather than a smart campaign? Currently I am testing it and the trigger only works when the email is sent out through a flow step rather than the program. The criteria for this is just Clicks on Link in <email> with the constraint Link is <link> and with no other criterias
Hi All, I am experiencing Marketo access issue on marketo instances. It is asking for verification and then returning the Failed to load Page error. Below is the screenshot: Anyone experiencing the same?
I have a Guided LP that I am building, when I create a page from it and insert the form, the form fields are not responsive to the container. I know I am missing something in the code. As I shrink the page they overlap on the right side until the container responds to the sizing. The page is herehttps://go.autoshopsolutions.com/TPBMSCustomerPortal.html
Hey Folks, I’ve noticed that the filter “Email address does not contain = @xyz.com” in the smart list is not functioning as expected. It is not suppressing any records. The count in the database matches the smart list count, even when I use multiple domains for suppression. It's only working on using “Email address does not contain = xyz.com” and that is not a best practice to not use "@" in domain.It seems like there might be a bug in the instance.
It's great to be able to use the fields that live on custom objects in Salesforce within our Marketo Smart Lists & Campaigns, but when I want to get an idea of how frequently/where each individual field is used as a constraint or trigger in those lists and campaigns, there is no way to do it on a mass level. You have to look at each use of the entire custom object (which, for one of our custom objects, is hundreds of uses) to see if it uses that constraint or trigger. There should be a way to run a report or access a "used by" list for these constraint and trigger fields on custom objects.
I inherited a new instance and would like to reach out to Support to create a new case. What is the best way to about this? Within my instance, when I navigate to Help -> Resources -> Support, I'm led to this page: https://experienceleague.adobe.com/docs/support-resources/data-sheets/overview.html Where do I see if we qualify for Expert Support Plan or Ultimate Support Plan? Also, where is the info about the actual channels (Online, chat, phone, Experience League, forums, self-help videos) to reach out to support? Thanks!
I am the Marketo Admin for our company. This support portal will not let me add myself to open cases or launch a chat. I have some urgent sync issues that need support. Please reply and add me so I can open future tickets. We have ended our service relationship with the 3rd party implementation partner. With as much as we pay for this platform, it should not be this hard to use or get support. Very frustrated.Liz P., VP of Marketing, Coastal Business Intermediaries DBA Agency Brokerage
It would be helpful to add the ability to deactivate trigger campaigns in bulk. This would be outside of the traditional deactivation Marketo does after 6 months. Event programs are notorious for having multiple trigger smart campaigns and turning them off after an event in bulk would be very helpful. Additionally, it would be even more helpful if we could set a time limit for our triggers similar to batch campaigns. The same example for an event works here too. We could set the deactivation time for after the event when we know it should be turned off thus streamlining the automation. Trying to remember to turn off some triggers is not efficient and we waste time remembering and turning them off.
I am trying to setup webhooks for lead object in my accounts and when i am creating a smart campaign , I can't find the "Lead is Created" trigger. Can anyone help me with this.
Happy Friday, Community! I know there have been a LOT of questions about setting up webinar programs where people can register for multiple different sessions at once, and I've used many of them to set up my current program. However, despite accommodating for the things that were preventing the program/campaign(s) from working for others, I'm only seeing myself drop into the first webinar (I am testing a 3-part series). FYI - I'm not using a webinar integration for this (in testing or the live version). Here are more details for context and I hoping that someone can point out what I've missed: Field ManagementSet up a new Custom {String} Field called Webinar Date Code (ref: How to Setup Recurring Webinars in Marketo by Josh Hill). Operational Folder [FORM] The Webinar Date Code field is added to the form as a Checkbox option (ref: How to Setup Recurring Webinars in Marketo by Josh Hill):[SMART CAMPAIGN] Smart List looks for anyone filling out the abov
I have recently set up a new API to capture some leads from an agency. They are pushing them to Marketo, but the trigger that I've used in the past which is 'fills out form' is not capturing the leads. What is the best way to capture these in the correct program, do I need to collect a unique field which listens for the field to be updated? If this is the case, what would happen if the lead came through again? If this field already contains data what will the trigger need to be? Any suggestions gratefully received.
Has anyone had any luck adding a customized facebook share link (ie - when you click "share" I would like to pre-fill in the message that shows up for posting.) They used to have a place in Marketo where you can do this but they recently deprecated this (https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/demand-generation/social/configuring-social-actions/configure-social-sign-up-share-flow). I tried using the facebook developer tools and manually put in the appropriate open graph meta tags and coding, but it seems to ignore the OG info. Wondering if it's a problem with Marketo not recognizing it or if it's the code (but it works as a standard blank share with the right url, just not pulling the customized title and description from the meta tag.)
Hi All, We have strange issue coming in Marketo. Marketo Updated AT field showing old date when comparing date vale with consent Date. As "Updated At" is system field it should get updated at any record update. Please suggest. Regards,
Hi, I am working with an outside vendor to get leads passed into Marketo from their site. In trying to set up this connection, I have to set everything up in their Webhook Management portal. The connection to Marketo is working but I am getting an Error message and I can not figure out the solution. When asking for assistance from the vendor, I did not get any help. Any guidance would be so helpful.
Hello Community, Welcome to the Adobe Marketo Engage Community Mentorship Program 2024! This is the featured Community Discussion thread for your Adobe Marketo Engage Community Mentor, Carissa Russell (@carissarussell) who will be here to guide and support you and your peers with your Adobe Marketo Engage questions as you prepare for your Adobe Marketo Engage Business Practitioner Expert (AD0-E559) exam, through to the end of the program. A little bit about your Adobe Marketo Engage Community Mentor, Carissa: Carissa Russell has enjoyed working in marketing automation/operations for ten years. She is currently the Senior Marketing Operations Analyst for McGraw Hill, and is a 3x Marketo Engage Champion, Adobe Subject Matter Expert, MCE and former Fearless 50. She has previous expertise administering marketing automation platforms, managing marketing tech stacks and integrating system tools. She is passiona
I have a large number of contacts (250K+) that I need to pass through a trigger campaign. If I send them all at once, it causes a backlog in the Campaign Queue.I was thinking I could use Random Sample in a series of Request Campaign flow steps to send a chunk at a time.Something like this:Request CampaignChoice 1: If Random Sample is 25% - Request Campaign X (otherwise do nothing)Wait 1 hourRequest CampaignChoice 1: If Random Sample is 25% - Request Campaign X (otherwise do nothing)Wait 1 hourRequest CampaignChoice 1: If Random Sample is 25% - Request Campaign X (otherwise do nothing)Wait 1 hourChoice 1: If Random Sample is 25% - Request Campaign X (otherwise do nothing)Would that effectively split the large list into 4 parts and send one group per hour?
I am building out a guided landing page, trying to pull in a custom font to overwrite the entire page. I have uploaded the font into Design Studio. I am calling the font on the page:<style type="text/css"> @font-face { font-family: "Metronic Pro Black"; src: url('https://go.autoshopsolutions.com/rs/180-DGD-014/images/Mostardesign - MetronicProBlack.otf') format("otf") } body { font-family: 'Metronic Pro Black', sans-serif !important; } </style>I have also added it to my CSS I am calling:<link rel="stylesheet" href="https://go.autoshopsolutions.com/rs/180-DGD-014/images/tire-style1.css"> body{ font-family: 'Metronic Pro Black', sans-serif; font-size:12px; line-height:18px; color:#000000; font-weight:normal; }I am not sure if I am calling it wrong or some other issue is causing it not to pull. Any insight would be great!
Now that we can create custom objects, it would be very efficient to be able to create custom object flows through flow steps, exactly as we can do with tasks.For each custom object defined in the admin, we would need 3 flow steps:Create (would take all the fields as input)Update (would require the UID + the fields to be updated)Delete (would required the UID)The create/update could also be replaced with 1 upsert one.Obviously, if it's a SFDC custom objects, the fields available would have to be set through mapping.With regards to Marketo custom objects, all fields created in Marketo should be available to be set in the flow steps.All the fields of the custom objects could be set with tokens.Typical usage : I create a custom object : product interest, with a few fields (Time frame, quantities). I Create the same fields at lead level, that I use in a form. Once a lead fills out the form, I create a custom instance and populate the fields with the lead tokens.We should also be able to up
New possible duplicate records could be found by adding new fields or combination of fields in the "Duplicate Fields" filter.Besides the existing ones, we believe the following ones would help detect duplicates:1- Mobile Phone Number2- LinkedIn Profile URL3- Combination of First Name, Last Name and Company NameAnd we understand the level of complexity of doing so should be relatively low.
Hi Marketo Team, Currently the MSI package upgrade versions are not covered in the marketo release notes and no intemations are given to the markto admins to plan the MSI package upgrade. Admins have to keep checking the MSI package in the appexchange to plan the upgrade. It will be good if marketo publish the MSI release schedule dates and versions in advance to all the markto admins. Thanks,Santhosh. S
Hi, I’m currently testing Email On Acid's Analytics feature, and I need to add a tracking code snippet to my email for it to work. However, when I paste the code into the HTML source editor and click save, Marketo automatically removes the <style> tags. Is there a way to prevent this from happening? Unfortunately, I can't use the 'Edit Code' option to insert the tracking code because my email template contains dynamic content that cant be removed this is why I'm trying to add the code directly through the HTML source editor. Thanks you in advance 🙂
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