Adobe Marketo Engage General

Hi, has anyone had any issues that prevent the custom HTML presenting for some returning visitors. It is working for me but not for our website developer. I'm checking their browser, making sure they are not incognito and if they have ever had the custom HTML. they have previously submitted 3 forms, so they should be adequately cookied. thanks

Hi everyone! I just realized that we can't use custom tokens {{my.*}} in the Design Studio tab. I have over 200 forms in that section, and I need to add a field and a label to each one. What's the best way to do this, besides manually editing each form one by one? Thanks!

Hi, we are experiencing issues with one form that sometimes and to some users returns "Submission failed, please try again” error. I checked this blog and could not find two forms on the page. The website with the form is here: https://conscia.com/se/event/hur-bygger-vi-framtidens-datacenter-2/ The issue appears randomly to only some users (different browsers, different OS) and there is no pattern that we could identify. We have multiple other Marketo forms across the website, but the issue is present only on this form. We opened the ticket with support, but they have not come back to us yet. In case someone has any hints on what could be the cause of this error,  we would be very thankful to know. Thank you, Matjaž 

Hello, I was wondering if keeping Active Triggered Campaigns in the Archive folder requires deactivating them to enhance system performance, or if their presence there doesn't impact performance.Also, if deactivation is needed, is it manual as support said they cannot do bulk deactivation. Thank you   

As of September 25, 2025, Adobe Admin Console (AAC) introduced support for IP-based Access Control . To ensure a smooth transition, Marketo Engage’s IP-based login restrictions have remained available, giving organizations time to adjust to the differences between the legacy feature and AAC’s new capabilities. The full transition to AAC was initially planned for completion by the end of Q1 2026. However, based on customer feedback, Adobe has extended support for the legacy feature and moved the transition target to the Q1 2027. This extension allows additional time to deliver enhancements in AAC that will provide stronger parity with the legacy experience. Please note that Marketo Engage's IP-Based API Access feature operates independently of Marketo Engage’s IP-based login restrictions that are being replaced by Admin Console’s IP-based access control. It will continue to function as-is for a foreseeable future.  For questions, please contact Adobe Support or your Adobe account team. 

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Hey guys! Quick question: How do I know what region is my instance located? I want to subscribe to the Marketo System Status, but I had no idea where is our instance/data center located.  

  Q: When will the new editor be supported in all programs, so I can clone and move local assets? A: Support for the new editor in all programs is planned for the first week of April 2025. Q: Are Snippets still relevant, or should we switch to Fragments? A: Fragments are designed for the new email editor and offer greater flexibility with customizable content. Snippets are still available in the current editor but cannot be used in the new experience. Q: How do fragments differ from snippets? A: Fragments are customizable and can be edited directly in an email, while snippets are static and cannot be edited within the email. Q: Can Fragments be shared across Workspaces like Snippets? A: Not at this point Q: How do I add editable fields? A: Editable fields are part of customizable fragments.   Q: How can I see if our instance has been migrated already to IMS?A: If you are logging to your Marketo instance from experience.adobe.com then your instance is migrated   Q: Can em

You see a series of Unsubscribe Email activities, roughly 5 minutes apart, covering more or less all the emails someone received:   Each one’s Details show they used the List-Unsubscribe header:   Turns out that’s standard behavior of the newish Manage Subscriptions feature in consumer Gmail.   When you go to Manage Subscriptions, Gmail shows you addresses that’ve sent enough marketing email to be trusted, which it then considers a “Subscription”:   Clicking on a Subscription shows emails from that sender that are still in your mailbox:   If you click Unsubscribe on the Subscriptions tab, Gmail visits all the List-Unsubscribe URLs in sequence, waiting 5 minutes between URLs to ensure it doesn’t exceed rate limits. This is mentioned, in a dumbed-down way, in the docs:   Since every Marketo email has a unique List-Unsubscribe header — if it didn’t, we couldn’t track Unsubscribe Email at the asset level! — all emails are individually unsubscribed. This

If someone completes a form (on an LP) where the URL has UTM values included, those values reveal in the form-mail email receipt we receive. Some visitors will arrive at LP and complete form directly, no UTM data. In those cases form-mail receipt should reveal 'direct visit' or 'not available' where I've got the tokens for each UTM property. Due to cookies preserving the end-user's last visit, it is not correctly tracking campaign info IF the end-user is a direct visit to the landing pg... it records the last campaign they interacted with and lists that, incorrectly in the email receipt (form-mail).   Set up that is not working: Key Notes:Place this script in the LP HTML, ideally just before the closing </body> tag, OR in an open text field in footer's HTML. Rich Text Block. (see JS below)  ...I cannot access closing body tag in the form or my LP, so I am utilizing a rich text block in the footer's HTML where I have some other public facing text... I just dropped the sc

Feels weird to be writing about this at such a late date, but there’s misinformation going around, perhaps AI-influenced.   The spur for this post was the erroneous claim that Marketo Forms 2.0 uses REST API names as Form Field names. That is, if the REST API name is email the corresponding form field is <input name="email">.   That’s clearly untrue, as you can see by inspecting the HTML of a basic form:   But even the response I gave on the Nation — No, it uses the SOAP API name — isn’t true 100.00% of the time. Don’t get me wrong: it’s true enough to get you through 99.99% of scenarios, and infinitely true-er than the false claim about the REST API name. It’s certainly true for the system field that holds the lead’s email address, i.e. the one with the default Friendly Name Email.   (Knowing all the different names a field can have makes it harder to refer to fields, right? We usually choose the Friendly Name, even if that one can change over time!) &nbs

Hi community,I've been working with the Facebook Lead Ads API for the past few days. I noticed that it only updates the activity log for people who already exist in Marketo. However, it doesn't create a new person when someone who isn't already in Marketo submits a lead form on Facebook. I'm not sure why it's not working as expected. The API correctly updates the activity "Filled out Facebook Lead Form" in the activity log for people who already exist in the database, so it doesn't seem to be a field mapping issue. I also checked the "Person Source" field, and there's no value indicating "Facebook Lead Ads". Has anyone else encountered this issue before? Any insights or suggestions would be greatly appreciated. Thank you in advance!

Marketo recently added a bunch of new {{trigger.tokens}} that can help reduce the number of nearly-redundant trigger campaigns, always a good thing.   Some of the tokens are relatively “raw,” though: they output unique IDs, not friendly names. Massaging those into values suitable for people like sales owners takes a little work.   Going global to avoid local bloat We had a request the other day for alerts on Program Status is Changed, where the New Status is in a list of interesting statuses and the program is any program in the instance. The alert email also has to include the new status.   Such a campaign can of course be added at the program level: trigger on Program Status is Changed constrain on Program [is] <this program>, New Status [is] <list> include {{member.status}} in the email   The problem is you’d have to do this for every program, forever. Nobody wants that. Instead, we wanted a single global campaign triggering on Program Status is C

Guys, I am failing to get an idea what will happen to my current Nation profile once I move to a new Marketo instance (with new login details). How will I be able to login to the current profile :?

Have a couple of questions for companies that operate in the EU and how they are impacted with the IAB Transparency and Consent Framework (TCF 2.2) specifically with regard to Marketo's Munchkin code?  If a user does not concent to cookies, and forms are embedded from Marketo into the company's website through Marketo embed codes - is there any impact? I did not see any other discussions relating to this, so if there are any that I should review - would love to see them! Thanks in advance. 

Hi Team, Quick question - I created a test landing page template and created a table in the template. Then it was visible in the inherited landing page. Just for testing, I removed the table in the template and replaced it with div class. But the changes were not reflected in the landing page. is it because of the table being replaced by the div in the template? any ideas / suggestions please?Thanks!

知っている方がいたら教えてください。   サンドボックスの環境で、1つのキャンペーンを作成しました。 特定の行動をした人がいた場合、自分にメールが来るように設定したのですが、そのメールが届きません。 履歴を見ると、メールが届いた履歴になっていますが、実際には届いていません。 サンドボックス環境では、メールは届かないのでしょうか。 それとも、キャンペーンの何かが間違っているのでしょうか。   Translated by Google Translate: If anyone knows, please let me know. I created a campaign in a sandbox environment. I set it up so that I would receive an email if someone took a certain action, but I haven't received the email. When I look at the history, it shows that the email was received, but it never actually arrived. Are emails not delivered in a sandbox environment? Or is there something wrong with the campaign?

Is there a way to either add an alert when the number of API requests go above a certain threshold or to periodically request this information through an API to create the alert externally? Basically, we'd need the "today's" data from this page:   Thanks 

I'm getting daily notifications from our integrations, there's always a Web Services Error notification, however, I'm curious in why it is always shown at 4am. Does this mean that it logs all errors from previous day and show them in the next morning?  

Hi Everyone, I'm looking for some help with Velocity scripting to auto populate the Email ID (or Asset ID) in order to include this Marketo system Asset ID as a parameter attached to the links in my email. I found a few articles in the community (like this one: https://nation.marketo.com/t5/ideas/email-id-system-token/idi-p/278839#comments) that uses Velocity scripting to extract the email ID from the xMarketoIdHdr header.  I used the script from this post and the VS token I created does work and populated the Asset ID if added to the email as token within a text element. However, when I add this token or variable to my URL as a parameter, this does not appear to work unless I disable my tracking which is what I don't want. So, when I append the URL to include this VS Token parameter, this is the result and the EmailID looks like this (also note that the Asset ID isn't populated here:https://www.example.com/index.html?cta_id=article-ban-masthead&E

Hi everyone,  We recently discovered that Marketo has removed the Forward to Friend functionality, which was a highly requested and successful feature for our teams. Our primary use case was:A business partner forwards an event invitation to a colleague or client. A new email is sent to that recipient. When the recipient registers, Marketo attributes the registration to the forwarded email (helpful for tracking and reporting). Without this feature, we have had issues when people manually forward emails - elements break, tracking becomes unreliable, and attribution is lost. Has anyone found a good workaround or alternative to replicate this functionality?  Thank you!