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Heather_DeGrave
Heather_DeGrave
Level 2
Oct 7, 2025 1:15 PM UTC
Solved

Campaign Status Updating

My campaigns are not updating the status icon when they do run until I click back onto it. It changes to show the clock when it is scheduled, but will not change to the green checkmark to note it was run until I click back on it after it was run.

This also means that those campaigns, that are already run but showing the clock still, appear in campaign inspector.

 

Does this happen for anyone else, or is it just me?

Michael_Florin-2
Michael_Florin-2Accepted solution
Level 10
Oct 8, 2025 4:08 PM UTC

It's not only a visual effect btw. It also means that this filter doesn't work correctly as it includes Smart Campaigns that actually have run.

 

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6 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Oct 7, 2025 4:53 PM UTC
That's typical.
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    Amarjit_Hayer
    Amarjit_Hayer
    Level 2
    Oct 30, 2025 2:27 PM UTC

    When you say that's typical, do you mean this is how it has always been or will be?  I have only starting noticing this recently, and worry that the campaign didn't run as was intended, but the green check appears after clicking on it.  

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    Amarjit
    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    Oct 30, 2025 2:32 PM UTC

    This is how it's always been and there's no imminent plan to change it afaik.

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    maneek_tayal2
    maneek_tayal2
    Level 2
    Oct 8, 2025 12:13 PM UTC

    Yes, we face the same every time with batch campaigns or email programs.

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    Miray
    Adobe Champion, Community Advisor, UG Leader
    MirayAdobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    Oct 14, 2025 3:37 PM UTC

    This happen sometimes to us as well, once I clicked the smart campaign it updated to be completed , sometimes refreshing browser also works

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    Michael_Florin-2
    Michael_Florin-2Accepted solution
    Level 10
    Oct 8, 2025 4:08 PM UTC

    It's not only a visual effect btw. It also means that this filter doesn't work correctly as it includes Smart Campaigns that actually have run.

     

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