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Trevor_Sparks
Level 2
November 6, 2020
Solved

How to pause emails in ALL nurture campaigns for set period of time

We'd like to pause emails from going out in all of our nurture campaigns for a set period of time. Is there a way to do this globally? Maybe with a separate smart campaign? Or would this be a manual process to pause each individual campaign?

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Balkar_Singh
Balkar_SinghAccepted solution
Adobe Champion, Community Advisor, UG Leader
November 9, 2020

Use the field Marketing Suspended to pause/enable the email sends. If all your nurture campaigns are engagement programs, you could use the filter mentioned below and push them through a flow to mark them Marketing Suspended = TRUE, wait for a duration, and then mark them as Marketing Suspended = FALSE.

 

 

You may however want to define the nurture leads in case there are non-engagement program people who qualify for a nurture campaign. Hope this helps!

 

3 replies

Balkar_Singh
Adobe Champion, Community Advisor, UG Leader
Balkar_SinghAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
November 9, 2020

Use the field Marketing Suspended to pause/enable the email sends. If all your nurture campaigns are engagement programs, you could use the filter mentioned below and push them through a flow to mark them Marketing Suspended = TRUE, wait for a duration, and then mark them as Marketing Suspended = FALSE.

 

 

You may however want to define the nurture leads in case there are non-engagement program people who qualify for a nurture campaign. Hope this helps!

 

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Katja_Keesom
Adobe Champion and Community Advisor
Adobe Champion and Community Advisor
November 9, 2020

Only downside to this solution is that all these people will be paused for ALL (non-operational) emails, so not just your nurture programs. Might be a little too big a hammer depending on what else runs in the instance. That being said, I do not see any option to do it any other way without doing it at program level.

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