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Dan_Prokop
Level 2
Jul 13, 2022 12:57 PM UTC
Solved

Help

I have literally been trying for weeks to call, email our csm, live chat, escalations etc, and cannot get anyone to call me back or respond. Live Chat isnt helpful and literally no one is answering. I am the admin for our account. I have questions about our contract that I need answered. Can anyone from Marketo please call me? Ive never had a worse experience in 20 years of this industry.

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Amy_Goldfine
Amy_GoldfineAccepted solution
Level 9
Jul 20, 2022 10:35 PM UTC

Try mktocares@adobe.com 

Amy GoldfineMarketo Champion & Adobe Community Advisor
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3 replies

Jo_Pitts1
Community Advisor
Jo_Pitts1Community Advisor
Community Advisor
Jul 13, 2022 6:03 PM UTC

Dan,

Wow - that must be very frustrating.  I know Adobe have been on a company wide shutdown recently.

 

what country are you in?  Do you know who your CSM is?

 

Cheers

Jo

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Amy_Goldfine
Amy_GoldfineAccepted solution
Level 9
Jul 20, 2022 10:35 PM UTC

Try mktocares@adobe.com 

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Amy GoldfineMarketo Champion & Adobe Community Advisor
    jon_chen
    Community Manager
    jon_chenCommunity Manager
    Community Manager
    Jul 21, 2022 5:23 PM UTC

    Hey @dan_prokop ,

     

    That is certainly not a great experience and I apologize for our lack of response. I've escalated your query to your account CSM and they should reach out to you ASAP. 

     

    In the meantime, I'd recommend Amy's recommendation in contacting the mktocares address.

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