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Nabila_Urbano
Nabila_Urbano
Level 2
May 3, 2023 1:37 PM UTC
Solved

Email Links giving 404

Anybody having this issue? All our emails are now linking to 404 page!

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    Darshil_Shah1
    Darshil_Shah1Accepted solution
    Adobe Champion, Community Advisor, UG Leader
    May 3, 2023 2:21 PM UTC

    You can just uncheck the Track Link checkbox in the Edit Link dialog. Check out the product doc that discusses the same here.

     

    Additionally, check the Marketo Engage status page to track this issue. You can also subscribe to the issue and get notified about any updates to its status.

     

    View in thread

    29 replies

    Josh_Mullenix
    Josh_Mullenix
    Level 2
    May 3, 2023 1:40 PM UTC

    I'm getting it too

    Translate
      Kbickard
      Level 1
      May 3, 2023 1:41 PM UTC

      us too

      Translate
      stevehandy
      Level 2
      May 3, 2023 1:44 PM UTC

      I am getting that too. 

      Translate
      BMaharjan
      Level 2
      May 3, 2023 1:55 PM UTC

      We are getting it too. Does anyone know why?

      Translate
      Camille_Venturi
      Camille_Venturi
      Level 2
      May 3, 2023 1:57 PM UTC

      We're getting it too!

      Translate
        Shirley-NYC
        Level 1
        May 3, 2023 2:00 PM UTC

        Yes it's Marketo tracked links that are giving 404. If you take out the tracking, it works. Anyone else open up a ticket?

        Translate
          nharrimanada
          Level 1
          May 3, 2023 2:04 PM UTC

          how do we take out the tracking?

          Translate
          Darshil_Shah1
          Adobe Champion, Community Advisor, UG Leader
          Darshil_Shah1Adobe Champion, Community Advisor, UG LeaderAccepted solution
          Adobe Champion, Community Advisor, UG Leader
          May 3, 2023 2:21 PM UTC

          You can just uncheck the Track Link checkbox in the Edit Link dialog. Check out the product doc that discusses the same here.

           

          Additionally, check the Marketo Engage status page to track this issue. You can also subscribe to the issue and get notified about any updates to its status.

           

          Translate
          mmalone24
          Level 1
          May 3, 2023 2:00 PM UTC

          We are experiencing the same 404 error

          Translate
          agolove
          Level 2
          May 3, 2023 2:27 PM UTC

          We're having the same issue.

          Translate
          cagarwal
          cagarwal
          Level 3
          May 3, 2023 2:01 PM UTC

          Yup.. We're on San Jose

          Translate
          CA
          C_Blakeley
          C_Blakeley
          Level 2
          May 3, 2023 2:11 PM UTC

          Yes we are experiencing the same.  

          Even with links to design studio files

          Translate
          CBlakeley
          AliciaO_BDO
          Level 1
          May 3, 2023 2:17 PM UTC

          Hi - This is the response we got from marketo, I hope it helps.

           

          I would like to inform you that there is an ongoing outage on Ash Burn and San Jose Data Center of Marketo due to which multiple customers are facing the issue of 404 error.

           

          Concerned engineering team is already aware of the issue and is working on highest priority. I would appreciate your patience and cooperation and I will keep you posted with the updates.

          Translate
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