Webinar "Event status: Waiting for Attendee List"

Forum|Forum|10 months ago
March 19, 2025
2 replies
831 views

We had a webinar, and in preparing to send out the follow-up (attended and no-show) emails, we noticed that the statuses hadn't changed from Registered to Attended or No-Show.
On closer inspection, we noticed that the event status for the webinar program is still listed as "Waiting for Attendee List," rather than "Event Completed." I clicked "Refresh from Webinar" in the program Members section, but it hasn't updated.

Marketo

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SanfordWhiteman

Level 10

Did you happen to change the start time of the webinar in Zoom after linking it to the Marketo program?

K

Kady_BenjaminAuthor

Level 2

Hello @sanfordwhiteman thanks for reaching out! No, the timing was not changed. I've gone ahead and attempted to update the statuses manually.

SanfordWhiteman

Level 10

Strange. That’s the common cause. Make sure this isn’t happening with all webinars due to a problem with the connector setup — I’d set up a test webinar ASAP.

Darshil_Shah1

Community Advisor and Adobe Champion

Does it sync Completed status if you wait for a few hours and try again? I second Sandy's concern about the updating time post-linking program with Marketo -- that might throw off the sync process.

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