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October 18, 2013
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Trouble Publishing to Facebook

  • October 18, 2013
  • 17 replies
  • 2358 views
Hi everyone,

I'm exploring Marketo/Facebook integration, and was wondering if anyone could help me out.  I recently published a Marketo Landing Page to Facebook, and it loads great in the Page Tab.  Fields validate fine, for example.  Problem is, the form isn't actually submitting.  The Submit button changes to "Please Wait," and the whole thing freezes.  Any advice?

Thanks,
Deandra
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Best answer by
This issue has been fixed.  You'll now be able to publish LPs with forms to Facebook and capture info through the forms.

17 replies

October 18, 2013
Deandra,
This is happening because of the way data is submitted to Marketo forms.  We are actively investigating and should have a fix in the next release (Dec, because Oct is already locked and ready to go)


October 18, 2013
Okay, thanks Raj!  Yet another reason to look forward to the next release :-)
October 22, 2013
Raj - this is an absolute outrage that we have to wait 2 months to get this fixed.  We've built a handful of FB Apps with this functionality built in and are directing people directly to these apps.  Now I have to go back and do a bunch of rework.

2 months for this is not accetable.
October 22, 2013
Joey,
To clarify, the FB Publish functionality itself is working as advertised.  The issue is that forms on the published FB tab don't submit.  We have not ruled out patching on top of Oct release, but I don't have an ETA now.  I'll provide an update next week.

Raj
Accepted solution
October 29, 2013
This issue has been fixed.  You'll now be able to publish LPs with forms to Facebook and capture info through the forms.
October 29, 2013
Great!  Looking forward to using the integrated landing pages.  Thanks, Raj.
October 30, 2013
I'm also trying to utilize forms with the facebook tabs and everything seems to work fine except when I get to the thank you page within the facebook tab.  The only way to click and download the PDF content is to right click to open a new tab.  Most people won't know to do this and will assume the button isn't working when they click.  Is there something I can do to fix this or is this is a known issue?
October 30, 2013
Please post your Thank You page link URL here and I'll take a look

November 5, 2013
Here you go Raj:

http://pages.apspayroll.com/ACASummaryGuide_ThankYouLPFB.html
March 6, 2014
Hi Raj, 

I am having the same issue currantely. I have published my landing page with a form to a Facebook page. When someone fill in the form, the download button says please wait and that is it. It sends and email, as it is supposed to. However, the page doesn't do anything, just stays with the button saying please wait, and it is supposed to transfer to a thank you page. 

What do you think the issue might be? 

Thanks! 

Ana