Tasks don't get assigned to correct lead owners. | Community
Skip to main content
A
Anonymous
January 7, 2015
Solved

Tasks don't get assigned to correct lead owners.

  • January 7, 2015
  • 4 replies
  • 1571 views
We have created a program in Marketo that assigns a task to the lead owner if a field is changed in salesforce.

Data Value Changes > Create Task and assign to lead owner.

However, all get assigned instead to out salesforce admin.

What could be the issue?
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Adam_Vavrek1
Try putting in a Wait step in the Flow of at least 5-6 minutes to give time for the data to sync up from MKTO <-> SFDC.

4 replies

Adam_Vavrek1
Adam_Vavrek1Accepted solution
Level 8
January 7, 2015
Try putting in a Wait step in the Flow of at least 5-6 minutes to give time for the data to sync up from MKTO <-> SFDC.
A
Anonymous
January 7, 2015
Thank you. Trying that.
Tara_Petre
Tara_Petre
Level 4
January 7, 2015
Are all your leads already assigned in SFDC?  If not you will need to sync to SFDC, assign if the lead owner email address is empty, then as Adam pointed out, insert a wait step to give the information time to sync over to SFDC.  After the wait step you can create your task and assign to the lead owner.

A
Anonymous
January 7, 2015
Thank you for all your help. Appreciate it very much. The 5 minute wait helped.
We have just also noticed that in activity history in Salesforce all the emails from the program are assigned to the SFDC Admin as well instead of the lead owner. Is there a way to fix that? Those need to be assigned to the lead owner.

 
Terms & ConditionsAccessibility statement

Loading footer...