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shwetaa50124438
shwetaa50124438
Level 2
October 3, 2019
Solved

System managed fields are blocked!

  • October 3, 2019
  • 4 replies
  • 6361 views

Hi, 

I need urgent help.

I am importing a list which we do every month and the suburb is always captured as "Inferred city" but this time I am getting below error: 

[Moderation note: removed image containing personal information]

Also tried to see if there is anything in field management which is blocking , but there is nothing.

Once I complete the import with above settings, The suburb "BATLOW" is coming as "city" but I want it to be "Inferred city" same as the other records .

Please guide me the right way asap, this is pretty urgent. You can call me if needed.

Regards, 

Shweta

0412462221

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Best answer by Josh_Pickles

Hi Shweta,

The Inferred City field is a system field that Marketo updates based on the lead's IP details. This field is not something that can be manually overwritten or updated by a user.

If you would like more information on system fields, Marketo has some documentation that can be found here.

Understanding System Managed Fields - Marketo Docs - Product Documentation 

4 replies

shwetaa50124438
shwetaa50124438Author
Level 2
October 3, 2019

Previous list used to capture inferred city:

New list is capturing all the suburbs as city:

Please assist.

Josh_Pickles
Josh_Pickles
Level 5
October 3, 2019

Hi Shweta,

You should consider blurring out parts of - or deleting - these images. They contain a lot of data points that make it easy to identify people within your database.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    October 3, 2019

    +∞

    Josh_Pickles
    Josh_PicklesAccepted solution
    Level 5
    October 3, 2019

    Hi Shweta,

    The Inferred City field is a system field that Marketo updates based on the lead's IP details. This field is not something that can be manually overwritten or updated by a user.

    If you would like more information on system fields, Marketo has some documentation that can be found here.

    Understanding System Managed Fields - Marketo Docs - Product Documentation 

      shwetaa50124438
      shwetaa50124438Author
      Level 2
      October 3, 2019

      @josh Can you please check the screenshots, and help me resolve the issue,

      I read the document but it wasnt helpful to fix the issue?

      What should i be doing to resolve the issue please? I am new to Marketo and really need your help.

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      October 3, 2019

      Solution: Use another field. Inferred City, by definition, can't be explicitly set.

        shwetaa50124438
        shwetaa50124438Author
        Level 2
        October 3, 2019

        Also there is no answer to similar thread https://nation.marketo.com/thread/16952 

        Josh_Pickles
        Josh_Pickles
        Level 5
        October 3, 2019

        Hi Shweta,

        This thread has the same answer as Sanford's response above: 

        You cannot update this field - it can only be updated by Marketo. You will have to use a different field.

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