Smart List in Email Program highly inaccurate | Community
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Mikes_Jones
Level 7
September 14, 2016
Question

Smart List in Email Program highly inaccurate

  • September 14, 2016
  • 2 replies
  • 1252 views

So here's the simple breakdown.

I used the built in Smart List in the Email Program to filter out leads, but when I go to view "Leads", I still see leads I filtered out.

So I created a separate smart campaign and used the exact same filters and logic, and that populated a correct list just fine.

So what am I doing wrong? No matter how many times I tell the smart list in the email program NOT to include any email addresses that contain XYZ, it still does.

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2 replies

Julie_Colwell1
Level 4
September 14, 2016

Hi Malik,

Is your smart list rule logic set correct? Do you have it set to Use All Filters or Use Any Filters?

Justin_Cooperm2
Level 10
September 14, 2016

Yeah, can you paste a screenshot of both smart lists and results? Did you click "refresh" on both? That definitely shouldn't happen.