Show Breakdown of Reasons Why People Are Blocked in Email Programs | Community
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Jesse_Richard
Jesse_Richard
Level 3
March 4, 2019
New

Show Breakdown of Reasons Why People Are Blocked in Email Programs

  • March 4, 2019
  • 2 replies
  • 2222 views

Right now when sending an email, you can only see the number of people that would be blocked from receiving that email. Would be great to get a breakdown of why people are blocked. So, instead of...

  • Blocked: 537

Would be useful to see something like this:

  • Blocked: 537
    • Marketing Suspended: 120
    • Communication Limits Hit: 336
    • Unsubscribed: 15
    • Blacklisted: 10
    • Invalid Email: 56

Most of the time we use a marketable filter to prevent sending to most of these people (suspended, unsub'd, invalid, et al.), but having a way to see people who have hit the communication limit alone would be useful in planning and communicating to stakeholders.

    2 replies

    J
    Jennifer_Donahu
    Level 2
    March 11, 2019

    This would be very helpful for us as well.  We communicate quite a bit to current clients and having a better understanding of why emails are being blocked would improve conversations with business partners about the reach of our communications.

    K
    kh-lschutte
    February 4, 2020
    No text available
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