Sales Insights Trigger Campaigns Not Firing | Community
Skip to main content
Megan_Reed1
Level 4
July 27, 2016
Question

Sales Insights Trigger Campaigns Not Firing

  • July 27, 2016
  • 1 reply
  • 1571 views

I've seen numerous discussions on Sales Insights and the need for improvement, but cannot seem to find an answer to setting up working campaigns to track sends, opens, clicks, etc. Being newer to using Sales Insights, I have a lot to learn. Currently I have campaigns set up like:

Sent:

Opened:

Clicked:

When I tested it, these campaigns did not fire. A few questions:

  1. What am I doing wrong in my approach above?
  2. If the sales rep changes the subject line, how do I still get these trigger campaigns to fire?

Thank you in advance for your help!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Ellie_Boardman-
Level 4
July 27, 2016

Hi Megan,

Sorry if I've misunderstood but is it reports for these emails you're after? In which case you'd be best setting up a smart list rather than a smart campaign which it looks like you've created above. Thanks, Ellie

Megan_Reed1
Level 4
July 27, 2016

Hi Ellie - Thanks for your response.

I'm not sure it matters if I set it up as a trigger campaign or smart list. I just tried a smart list on sent and opened and the lead I tested with this morning still isn't showing even though I know she was sent them email, opened the email, and clicked the email...

Thank you,

Megan