Reset demographic score to zero but new scoring isn't applying | Community
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CMS0121
Level 1
April 15, 2021
Question

Reset demographic score to zero but new scoring isn't applying

  • April 15, 2021
  • 2 replies
  • 2105 views

Hello! I realized that some demographic scoring fields were set to update 'every time' and contacts had compounding scores that were astronomical. I reset demographic to zero and restarted the scoring program to give them their new 'correct' score. However, the new score isn't populating, they are still at zero.

 

What did I do wrong? 

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
April 16, 2021

Can't answer for sure without seeing your actual Smart Campaigns. But bear in mind that a trigger SC will not replay.

Katja_Keesom
Community Advisor and Adobe Champion
Katja_KeesomCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 16, 2021

In addition to Sanford's comment, also do realize that if you now changed your Schedule settings for every lead to only be able to go through the flow once, everyone who has previously gone through the flow multiple times will now no longer go through it.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    April 16, 2021

    An even better point than mine. 🙂

     

    We need to see the whole shebang though.

      Katja_Keesom
      Community Advisor and Adobe Champion
      Katja_KeesomCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      April 16, 2021

      True.

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