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Nina_Valtcheva5
Level 4
February 18, 2016
Question

Reply back to email on same thread

  • February 18, 2016
  • 2 replies
  • 3375 views

Haven't found an existing discussion about this so thought I'd ask. We send an email one day after someone creates an account on our academy site, encouraging them to start a course. If they haven't done so 3 days later, we would like to send a "follow up" email like a reply to the previous email reminding them to take that action. Instead of sending a brand new email, is there a way to make it seem like a reply to the thread of the already sent email from Day 1? These emails are all coming from the program manager so our thinking is that it will look a lot more personalized if it looks like it's a reply to the first email instead of a brand new email thread.

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2 replies

SanfordWhiteman
Level 10
February 18, 2016

No, because you don't have access to the Message-ID of the outgoing email, which would be required for correct threading. 

Josh_Hill13
Level 10
February 18, 2016

You could have a new email that has the  Re: subject line and then format the email like a reply with lines or >>>

Personally, I think this is a terrible thing to do and few people are fooled.

SanfordWhiteman
Level 10
February 18, 2016
Personally, I think this is a terrible thing to do and few people are fooled.

+1 I was just in a better mood before so I didn't mention it.

Level 2
October 2, 2021

Sounds like the workarounds are a poor solution, but this should really be a feature. My sales team has had a much better success rate by replying to their own previous emails rather than sending new cold emails. I'm surprised Marketo doesn't have this capability.