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A
Anonymous
May 5, 2017
Question

Remove People From Blocked From Emails List

  • May 5, 2017
  • 2 replies
  • 4770 views

Hi,

A lead put a dodgy email into a form and complained about not getting an even confirmation email. I have corrected the email address in the database, but the person still appears as blocked from all further smart campaign email sends.

How can I reset the person so that they are removed from the blocked from emails list from now on?

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    2 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    May 5, 2017

    Hi Joanna,

    You need to go to the lead and uncheck the "email invalid" checkbox.

    I recommend that you create a smart campaign that does this automatically.

    Here is the way to set it up as a trigger:

    smart list:

    Flow:

    You could also set it up as a batch campaign.

    -Greg

      A
      Anonymous
      May 7, 2017

      Thanks, Grégoire. I did this shortly after posting in this forum but that still didn't fix the issue. The person is still showing as blocked from emails in my smart campaign. I have asked a consultant to look into it. I will post the solution here once we have found one.

      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      May 8, 2017

      Joanna,

      A simple few places to look: check the fields "Marketing suspended" and "black listed". If any of the 2 are checked, uncheck them.

      -Greg

      A
      Anonymous
      May 9, 2017

      Thanks for all the help! Here was the solution:

      1. Set up a Smart Campaign that is triggered when an email address is changed. Flow actions are Marketing suspended > False, Email invalid > False.

      2. Update the email address manually in the lead database.

      3. The lead should then be unblocked from email sending smart campaigns.

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