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Greg_Robinson1
Level 2
September 8, 2020
New

Proactive reporting for delays with campaign sends and list uploads

  • September 8, 2020
  • 2 replies
  • 2026 views

Hello, related to Case 01785541, we here at Dropbox have been experiencing occasional intermittent delays with list uploads and campaign sends.  Unfortunately, we are not alerted to these issues, and can only work with Marketo support to help with the fix until they are reported by business users. 

 

We have been informed the following from Support, via separate requests:

 

"Unfortunately, there is not a way to alert or be notified when there is a delay on processing campaigns or list uploads. I suggest if you have not already, to submit an idea to our product management team for a feature enhancement for the product to be able to be alerted when these issues occur, perhaps even in the notification section of Marketo."

 

Is this something you could investigate and let us know your thoughts?

 

thanks!

2 replies

Marcia_Kerber
Level 3
September 14, 2020

Agree with this.  This is a real pain point. 

Marcia Kerber
Katja_Keesom
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
September 24, 2020

Not entirely sure how to make this work, as it would require a definition of how long is too long and counts as a delay.

An alternative would be to include a notification when finished, so the user knows when they can progress to the next step. Could be easier to implement.