Prevent Salesforce to sync back Marketo-deleted records | Community
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RaulEr
RaulEr
Level 4
April 14, 2022
Solved

Prevent Salesforce to sync back Marketo-deleted records

  • April 14, 2022
  • 1 reply
  • 2041 views

Hi community,

 

I want to delete a bunch of records from Marketo only which are synced to Salesforce. These records are being updated (weekly) by SF counting the days they have not been active.

 

So if I delete these records from Marketo, I'm afraid that this weekly update will bring them back to Marketo.

 

Is there a way to avoid this?

 

Thanks,

Raul

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Best answer by Darshil_Shah1

An update on the record in SFDC will cause it to sync back to Marketo as a new Person with SFDC as source.

You can either update the Marketo sync user's permission so that those deleted records are not visible to it, or you can set up a custom sync filter which'll allow you to choose if you want to sync a SFDC record to Marketo or not.

1 reply

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
April 14, 2022

An update on the record in SFDC will cause it to sync back to Marketo as a new Person with SFDC as source.

You can either update the Marketo sync user's permission so that those deleted records are not visible to it, or you can set up a custom sync filter which'll allow you to choose if you want to sync a SFDC record to Marketo or not.

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