** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE ** | Community
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Dan_Stevens_
Dan_Stevens_
Level 10
March 17, 2017
Question

** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

  • March 17, 2017
  • 3 replies
  • 4273 views

If you have a question/issue regarding any of the product related features of Marketo, STOP, and head over to the appropriate section of the community called PRODUCTS & SUPPORT (Products).  There is a specific space called "PRODUCT DISCUSSIONS" for these types of discussions.

This is where the majority of the members of the community - especially many of the experts/champions - "hang out" to help/assist others with their questions/challenges.  Meaning, you will have a much greater chance of having your question seen and answered.

MARKETING CENTRAL > MARKETING DISCUSSIONS is for discussing general marketing-related topics that are product independent.  There are a couple other areas of the community that lead to this same confusion (PRODUCTS & SUPPORT > COMMUNITY HELP & FEEDBACK).

Hope this helps and saves us from constantly reminding users (mainly new users who aren't familiar with the community) to move their question to the appropriate section/space of the community.  We're not trying to be rude - we simply want to direct you the most appropriate place within the community to help you get your questions answered as quickly (and accurately) as possible.  And, of course, allow others to benefit from this as well.

You might also find these resources useful (thanks @ Grégoire Michel and 😞

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    3 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    March 17, 2017

    Love it.

    Could we make this one stick as the first line when someone looks to Marketing discussion ?

    Reader, if you have posted a product question to either "Marketing Discussions", you can (and should) move it to to products.

    On the top right of the screen, there is a "move" button:

    Hit it and select

    Products

    -Greg

      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      March 17, 2017

      HI @Dan Stevens

      Could you post the same one to "Community Help and Feedback" ?

      -Greg

      Dan_Stevens_
      Dan_Stevens_Author
      Level 10
      March 17, 2017

      Done.  Now if there only was a way to make this stick to the top of the discussion list.  I'm sure there's a way to do it within Jive - it's just getting the community administrators to do it.  Scott Wilder​ is that still you?

        Josh_Hill13
        Josh_Hill13
        Level 10
        March 17, 2017

        Pretty sure he's gone. Katie Pope​

        Devraj_Grewal
        Devraj_Grewal
        Level 10
        March 17, 2017

        Thanks @Dan Stevens​, someone finally needed to say something! There are still loads of discussions sitting in purgatory in Getting Started​ or Community Help and Feedback that never get discussed because they should be moved to the more popular Marketing Central or Products​.

        I wish there was a way to prompt the author on a new discussion to instead of just choosing the place to post, they could be shown a guide on which place is appropriate.

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