Question
Plain text emails with unexpected line breaks
We're having a weird issue that I can't find discussion of... when we create plain text versions of our HTML email, they are sometimes displaying with strange mid-line breaks near the tops of paragraphs. These don't show up in the editor, they don't show up when I send myself tests, but other users are seeing them in the test versions.
When this happens, what should be
Here is the great call to action to make you click through to our landing page
becomes
Here is the
great call to action to make you click through to our landing page
This happens even if the plain text content is copied over from a plain text document, an RTF document, or with the Marketo copy from HTML feature. And there isn't any commonality in the email clients used to those seeing the breaks - in today's case, both I and the person seeing the breaks are using current versions of Outlook 2011 for Mac, the other day it was someone using Outlook 2013 on Windows.
So we're totally mystified.
When this happens, what should be
Here is the great call to action to make you click through to our landing page
becomes
Here is the
great call to action to make you click through to our landing page
This happens even if the plain text content is copied over from a plain text document, an RTF document, or with the Marketo copy from HTML feature. And there isn't any commonality in the email clients used to those seeing the breaks - in today's case, both I and the person seeing the breaks are using current versions of Outlook 2011 for Mac, the other day it was someone using Outlook 2013 on Windows.
So we're totally mystified.