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A
Anonymous
February 10, 2014
Question

Operational emails exclude global footer?

  • February 10, 2014
  • 6 replies
  • 1431 views
Do operational emails go out without the global unsubscribe footer? I know they override unsub settings, but I'm seeing operational emails that get delivered without our footer.
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    6 replies

    A
    Anonymous
    February 10, 2014
    Just tried one myself, that seems to be the case.
    Josh_Hill13
    Josh_Hill13
    Level 10
    February 10, 2014
    If you mean the default unsub footer, yes that seems to be true.

    I'd have a footer hard coded to the email template as well if that's an issue for you.
      A
      Anonymous
      February 10, 2014
      Hi Drew,
      Operational emails are meant to be non-marketing emails. They are purely information and thus do not require an unsubscribe.

      If you are making Marketing emails operational, I would highly recommend that you manually put in the unsubscribe link to comply with spam laws. You can do so easily with the token {{system.unsubscribeLink}}

      Will
      A
      Anonymous
      February 10, 2014
      Fair enough, but I was under the impression that we need to include at least our address and company on any emails, including auto-responders. It would at least be nice to have the ability to separate overriding the unsub/suspend flags vs. excluding the footer.
      A
      Anonymous
      February 10, 2014
      Not sure what the regulations are like on that Drew, but we just incorporated our location and # into the footer of the actual email template so that it always shows.
      A
      Anonymous
      February 11, 2014
      Yeah, we thought about that Caleb, but we have a whole bunch of templates and it would be a pain to update them all.
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