One Form / Program for multiple product pages (Data overwritten) | Community
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A
Anonymous
May 3, 2018
Question

One Form / Program for multiple product pages (Data overwritten)

  • May 3, 2018
  • 4 replies
  • 3487 views

Hi all!
This is my first participation on the forum.

Here´s my issue:
We have multiple products, and each of them has a "product page" with a form.Forms are made by us and data is passed over to a hidden marketo form in the page.

Form fields are:
- First Name- Last Name

- Email Address

- Phone Number
Product (this value is automatically filled depending on the product page the visitor is sending the form from)

We created a Web Request Program with a "Fills out form" campaign.
The problem is that if a user fills multiple forms, all data stays the same (that makes totally sense, ) but the product value keeps updating, and we won t be able to see all of them (or at list thats what we are afraid of now).

Do I need to duplicate the program for each product page (considering that this means I need to re create all the forms and link all the forms with the marketo js script provided) ?

I am abit confused about how to work this out.  Has anybody experienced something like this before?

btw: we are also syncing to sales force prof.

thanks in advance.

best!

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4 replies

SanfordWhiteman
SanfordWhiteman
Level 10
May 3, 2018

You can't solve this in the browser because it's part of how Marketo forms are processed on the server: a lead field can only store one value at a time.

The usual workaround is to use a history field. This is a textarea field; every time a form is filled out, run ​Change Data Value ​and set the history field to {{lead.history field}};{{lead.product name}}. Then you have a semicolon-delimited list. You can also (recommended) add {{system.datetime}} to the history field for each occurrence.

Alternately, if you have programs dedicated to each product, add the person to a program when a corresponding request comes in.

    A
    Anonymous
    May 3, 2018

    Thanks!! This was really useful..

    I ve followed the steps but I think I m still doing something wrong.
    I can ´t get the "Comment History" filed to be appended with all the comments from before, instead it just updates.

    My flow is as follows:
    choice 1: IF Comment History IS EMPTY >> THEN Comment History = {{lead.comments}} (*I m not sure about this.. is comments the same as comment capture?)

    choice 2: IF Comment History IS NOT EMPTY >> THEN Comment History= {{lead.comments}} ;{{lead.Comments-History}}

    Default Choice: Comment History = {{lead.comments}};{{lead.Comments-History}}

    I don´t know why but I still get my "new values" underlined in red with the "Token Key Not Found" message..

    Any suggestions?

    Thanks in advanced!!

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 3, 2018

    You'd be the better judge of what the appropriate {{token.names}} are for your instance.

    If you open the Rich Text Editor on an LP or Email (or various other places) you can choose the right token names from the menu and then copy them to the flow step.

    Other than that, looks like you're doing it right.

    Jay_Jiang
    Jay_Jiang
    Level 10
    May 3, 2018

    Same answer as Sandford's.

    Just adding on though since we use SFDC and have a similar set up. If you create the field in Salesforce as Picklist (Multi select), you'll be able to see a summary of all products/services the lead/contact has submitted forms for like so:

    A
    Anonymous
    May 4, 2018

    Hi!


    Thanks for all the responses...@Sanford Whiteman​ Jay Jiang​

    I still seem to be doing something wrong..

    Here´s all i ve done so far

    Thisis part of the flow of a smart campaign..

    But when I go to the person s info, both the comment and the history field hold the same value, which keeps updating.

    I even tried (not sure if this is the best practice) to create a list for each product within the program, and add the person to the corresponding list based on the form they filled

    Any suggestions?

    thanks again!

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 4, 2018

    I can't see the full text of your second Change Data Value ​step. Can you copy that out so we can see it on the Community?

    Your Static Lists are a fine complement to this approach.

    A
    Anonymous
    May 4, 2018

    @Sanford Whiteman

    Thanks so much..

    IF comment history IS EMPTY, THEN Comment history

    {{system.dateTime}}:{{lead.Comment Capture}}

    DEF CHOISE

    Comment History:

    {{system.dateTime}}:{{lead.Comment Capture}}{{my.linebreak}}{{lead.Comment History}}

    Regarding the lists, I believed it would be a kind of fix, but they don t seem to be populated as i test: If a user requests more than one product, should he or she be added to one more list? (That was mi idea)

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 4, 2018

    That first choice isn't necessary and will absolutely mess up your goal. (Neither is the second choice actually, it's just to avoid an extra line break.)

    A
    Anonymous
    May 4, 2018

    So I should just put

    Change Data Value:

    Attribute COMMENT HISTORY  - NEW VALUE IS

    {{system.dateTime}}:{{lead.Comment Capture}}{{my.linebreak}}{{system.dateTime}}{{lead.Comment History}}

    Do I need to clear the comment capture with NULL at the end?

    Thanks again!

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 4, 2018

    So I should just put

    Change Data Value:

    Attribute COMMENT HISTORY - NEW VALUE IS

    Sure.

    Do I need to clear the comment capture with NULL at the end?

    No, it will simply represent the most recent comment. No need to clear it.

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