On24 Help: How are leads "Attended" with a webinar that hasn't even happened yet? | Community
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A
Anonymous
July 18, 2013
Solved

On24 Help: How are leads "Attended" with a webinar that hasn't even happened yet?

  • July 18, 2013
  • 2 replies
  • 1417 views
I'm new to Marketo, but not new with On24.

We have a webinar program synced with an On24 event taking place on July 31.  Things are synced accordingly based on Event ID and so forth.  We are getting registrations which is great but I am noticing that a handful of them are now marked as Attended!   How can that be if On24 is the one who is supposed to push that information at the conclusion of the webinar? 

Any advice would be greatly appreciated!
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Best answer by
Look at the Activity Log of those that have the "Attended" program status and see if there is a Campaign Name associated with the change in program status activity.  You may have a smart campaign that is inadvertently triggered by the registration and is updating the program status to "Attended".

2 replies

A
Anonymous
Accepted solution
July 19, 2013
Look at the Activity Log of those that have the "Attended" program status and see if there is a Campaign Name associated with the change in program status activity.  You may have a smart campaign that is inadvertently triggered by the registration and is updating the program status to "Attended".
    A
    Anonymous
    July 19, 2013
    Thank you, that helped me isolate the issue and was able to better assist the Operations team to fix it!
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